Patient Care Quality Coordinator
3 weeks ago
Salary
The salary range for this position is CAD $34.68/Hr. - CAD $49.85/Hr.Position Overview
We are seeking a Patient Care Quality Coordinator to enhance the quality of service delivery at Vancouver Coastal Health (VCH).
In alignment with the Vision, Purpose, and Values of Vancouver Coastal Health Authority (VCH), the safety of patients and staff is paramount and a collective responsibility; thus, the commitment to continuous quality improvement is integral to this role.
Key Responsibilities of the Patient Care Quality Coordinator include:
Facilitate effective communication and relationships with patients, clients, and residents. Manage all incoming feedback, including complaints, inquiries, and commendations from both internal and external stakeholders, assessing the urgency and nature of each. Conduct initial assessments and resolutions for straightforward issues, while referring more complex matters to a designated PCQO Liaison for further action. Oversee the department's system for monitoring, analyzing, and reporting client feedback through the BC Patient Safety & Learning System (PSLS). Provide analytical support to the Regional Manager, Regional Director, and PCQO Liaisons in the management and resolution of patient/client/resident concerns. Collaborate closely with all members of the PCQO team, VCH Executive Office, Quality & Patient Safety, Risk Management, and Communications and Public Affairs, ensuring all client feedback issues with potential risks are addressed appropriately.Required Qualifications
Education & Experience
A Bachelor's degree in a relevant human services field. A minimum of three to five (3 to 5) years of recent experience in public and client relations, preferably within a healthcare environment, or an equivalent combination of education, training, and experience.Skills & Competencies
Proven ability to interact effectively with the public and staff in a respectful and diplomatic manner. High level of discretion and maturity in managing confidential information in sensitive situations. Strong decision-making skills to appropriately prioritize incoming complaints and inquiries from patients, families, and staff. Solid understanding of complaints management, the BC Patient Safety & Learning System (PSLS), quality enhancement, and clinical/medical terminology. Proficient in software applications, including Word, PowerPoint, and Excel. Ability to perform under pressure and meet deadlines. Capacity to work independently and organize tasks efficiently. Physical capability to fulfill the responsibilities of the position. Why Consider Vancouver Coastal Health (VCH):
VCH is a leader in medical care, research, and education, serving over one million residents in British Columbia. We foster an environment that encourages innovative thinking, calculated risks, and proactive approaches to achieve optimal outcomes for patients and their families.
• Comprehensive health benefits package, including MSP, extended health and dental, and a municipal pension plan.
• Opportunities for career growth through employer-funded training and leadership development.
• Wellness resources, including counseling and innovative wellness services available for employees and their immediate families.
• Recognition programs to honor staff, medical professionals, and volunteers.
• Access to exclusive discounts and offers for VCH staff.
We are committed to equity, diversity, and inclusion, ensuring that all prospective and current employees have the opportunity to thrive and succeed.
-
Patient Care Coordinator
4 days ago
Vancouver, British Columbia, Canada Providence Health Care Full timeJob SummaryWe are seeking a highly skilled and compassionate Nurse Specialist to join our team at Providence Health Care. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support to our patients and their families.Key ResponsibilitiesAssess patient needs and develop individualized care plans to meet...
-
Patient Care Coordinator
5 days ago
Vancouver, British Columbia, Canada Providence Health Care Full timeJob SummaryWe are seeking a highly skilled and compassionate Nurse Specialist to join our team at Providence Health Care. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support to our patients and their families.Key ResponsibilitiesAssess patient needs and develop individualized care plans to meet...
-
Patient Care Coordination Leader
3 weeks ago
Vancouver, British Columbia, Canada Providence Health Care Full timeJob Description Overview The Care Management Leader is responsible for ensuring the delivery of high-quality patient care in alignment with the standards set forth by the British Columbia College of Nurses and Midwives (BCCNM). This role emphasizes a client and family-centered approach, focusing on effective care coordination and discharge planning...
-
Patient Care Coordination Manager
3 weeks ago
Vancouver, British Columbia, Canada Providence Health Care Full timeJob Overview Under the supervision of the Care Management & System Navigation Manager, the Patient Care Coordination Manager operates in alignment with the professional standards and ethical guidelines set forth by the British Columbia College of Nurses and Midwives (BCCNM). This role emphasizes a client and family-centered approach to care, reflecting...
-
Patient Care Quality Coordinator
3 weeks ago
Vancouver, British Columbia, Canada Vancouver Coastal Health Full timeSalary The salary range for this position is CAD $34.68/Hr. - CAD $49.85/Hr. Position Overview We are seeking a Patient Care Quality Coordinator to contribute to the mission of Vancouver Coastal Health (VCH). In alignment with the Vision, Purpose, and Values of Vancouver Coastal Health Authority (VCH), the safety of patients and staff is...
-
Patient Care Coordinator
6 days ago
Vancouver, British Columbia, Canada Vancouver Coastal Health Full timeAbout the RoleVancouver Coastal Health is seeking a skilled Nursing Services Coordinator to join our team. As a key member of our healthcare team, you will play a vital role in ensuring the smooth operation of our nursing services.Key ResponsibilitiesCoordinate Patient Care: Ensure that patients receive high-quality care by coordinating their movement...
-
Patient Care Assistant
4 days ago
Vancouver, British Columbia, Canada Salve Health Care Services Inc. Full timeAbout the RoleWe are seeking a dedicated and compassionate Patient Care Aide to join our team at Salve Health Care Services Inc. As a Patient Care Aide, you will play a vital role in providing high-quality patient care and support to our clients.Key ResponsibilitiesPersonal Care: Assist patients with bathing, dressing, and grooming, ensuring their personal...
-
Patient Care Assistant
4 days ago
Vancouver, British Columbia, Canada Salve Health Care Services Inc. Full timeAbout the RoleWe are seeking a dedicated and compassionate Patient Care Aide to join our team at Salve Health Care Services Inc. As a Patient Care Aide, you will play a vital role in providing high-quality patient care and support to our clients.Key ResponsibilitiesPersonal Care: Assist patients with bathing, dressing, and grooming, ensuring their personal...
-
Patient Care Manager
5 days ago
Vancouver, British Columbia, Canada Providence Health Care Full timeJob Summary**Job Title:** Patient Care Manager**Job Summary:** We are seeking a highly skilled Patient Care Manager to join our team at Providence Health Care. As a key member of our leadership team, you will be responsible for providing operational leadership and support to interdisciplinary team members in the provision of quality care to...
-
Patient Care Manager
4 days ago
Vancouver, British Columbia, Canada Providence Health Care Full timeJob Summary**Job Title:** Patient Care Manager**Job Summary:** We are seeking a highly skilled Patient Care Manager to join our team at Providence Health Care. As a key member of our leadership team, you will be responsible for providing operational leadership and support to interdisciplinary team members in the provision of quality care to...
-
Patient Care Advocate
5 days ago
Vancouver, British Columbia, Canada Providence Health Care Full timeJob SummaryWe are seeking a highly skilled and compassionate Social Services Coordinator to join our team at Providence Health Care. As a key member of our interdisciplinary team, you will provide therapeutic clinical counseling services, conduct comprehensive biopsychosocial assessments, and maintain patient/resident records.Key ResponsibilitiesProvide...
-
Patient Care Advocate
4 days ago
Vancouver, British Columbia, Canada Providence Health Care Full timeJob SummaryWe are seeking a highly skilled and compassionate Social Services Coordinator to join our team at Providence Health Care. As a key member of our interdisciplinary team, you will provide therapeutic clinical counseling services, conduct comprehensive biopsychosocial assessments, and maintain patient/resident records.Key ResponsibilitiesProvide...
-
Patient Care Coordinator
5 days ago
Vancouver, British Columbia, Canada Vancouver Coastal Health Full timeJob SummaryVancouver Coastal Health is seeking a highly skilled and experienced Patient Care Coordinator to join our team at Lions Gate Hospital in North Vancouver, BC.Key ResponsibilitiesCoordinate patient care activities in a defined area of clinical expertise and provide leadership, supervision, and guidance to designated staff.Facilitate efficient...
-
Patient Care Coordinator
4 days ago
Vancouver, British Columbia, Canada Vancouver Coastal Health Full timeJob SummaryVancouver Coastal Health is seeking a highly skilled and experienced Patient Care Coordinator to join our team at Lions Gate Hospital in North Vancouver, BC.Key ResponsibilitiesCoordinate patient care activities in a defined area of clinical expertise and provide leadership, supervision, and guidance to designated staff.Facilitate efficient...
-
Patient Care Coordinator
15 hours ago
Vancouver, British Columbia, Canada Vancouver Coastal Health Full timeJob SummaryVancouver Coastal Health is seeking a skilled and experienced Patient Care Coordinator to join our Acute Medicine team at Lions Gate Hospital in North Vancouver, BC.Key ResponsibilitiesCoordinate patient care activities in a defined area of clinical expertise and provide leadership, supervision, and guidance to designated staff.Facilitate...
-
Nursing Supervisor
2 days ago
Vancouver, British Columbia, Canada Vancouver Coastal Health Full timeAbout the RoleVancouver Coastal Health is seeking a skilled Nursing Supervisor to join our team. As a key member of our healthcare team, you will be responsible for coordinating the movement of patients through the healthcare system, ensuring that quality nursing care is provided, and supervising registered nurses, licensed practical nurses, and other...
-
Nursing Supervisor
2 days ago
Vancouver, British Columbia, Canada Vancouver Coastal Health Full timeAbout the RoleVancouver Coastal Health is seeking a skilled Nursing Supervisor to join our team. As a key member of our healthcare team, you will be responsible for coordinating the movement of patients through the healthcare system, ensuring that quality nursing care is provided, and supervising registered nurses, licensed practical nurses, and other...
-
Patient Care Quality Liaison
2 days ago
Vancouver, British Columbia, Canada Vancouver Coastal Health Full timeJob Summary:Vancouver Coastal Health is seeking a Patient Care Quality Liaison to join the Patient Care Quality team. As a key member of the team, you will play a crucial role in establishing and maintaining effective relationships with patients, clients, and residents.Key Responsibilities:Support Vancouver Coastal Health in its focus on patient-centered...
-
Patient Care Quality Liaison
2 days ago
Vancouver, British Columbia, Canada Vancouver Coastal Health Full timeJob Summary:Vancouver Coastal Health is seeking a Patient Care Quality Liaison to join the Patient Care Quality team. As a key member of the team, you will play a crucial role in establishing and maintaining effective relationships with patients, clients, and residents.Key Responsibilities:Support Vancouver Coastal Health in its focus on patient-centered...
-
Patient Care Coordinator
6 days ago
Vancouver, British Columbia, Canada PARSA WELLNESS INC. Full timeAbout the RoleWe are seeking a skilled Nursing Attendant to join our team at Parsa Wellness Inc. as a key member of our healthcare support staff.Key ResponsibilitiesPatient Care: Provide high-quality patient care, including taking vital signs, weighing, lifting, and positioning patients, as well as bathing, dressing, and grooming patients.Communication:...
