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Billing and Metering Administrative Specialist
3 months ago
Position Overview:
The City of Hamilton is seeking a dedicated individual to assist in the management of water metering and customer billing operations. This role is crucial in ensuring efficient service delivery and customer satisfaction.
Key Responsibilities:
- Assist in the management of water metering systems and oversee customer billing processes.
- Conduct clerical duties such as data entry, document preparation, and management of work orders.
- Collaborate with both internal teams and external partners to enhance customer service initiatives.
- Address discrepancies, respond to customer inquiries, and provide essential information to property owners.
- Work in tandem with Meter Technicians and relevant stakeholders to ensure prompt execution of work orders.
- Analyze data to generate work orders and service requests efficiently.
- Examine and reconcile invoices to facilitate accurate billing.
- Adhere to health and safety protocols as well as departmental guidelines.
Required Qualifications:
- Familiarity with water metering practices.
- Experience in creating and resolving work orders.
- Proficient in an office setting with a solid understanding of standard operational practices.
- Background in finance, including cost analysis and reconciliation.
- Customer service experience in a dynamic environment.
- Proficient in various computer software applications.
- Experience with Computerized Maintenance Management Systems (CMMS) for work order oversight.
All candidates selected for this position will be required to complete a Criminal Record check.