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Sales Counter Representative
3 months ago
Job Overview
As a Sales Counter Representative, your primary responsibility will be to deliver exceptional sales assistance to customers visiting our Profit Centre counters. You will ensure the highest standards of customer service by maintaining an organized, stocked, and tidy sales area. Additionally, you will assist customers by addressing inquiries, processing orders, and managing backorder follow-ups. You will also provide support to both Inside Sales and Outside Sales teams.
Key Responsibilities:
Aid customers in selecting and purchasing materials at the Profit Centre counters Conduct product research for customers and offer recommendations from our diverse product range Foster sales growth through effective counter merchandising, product promotion, and lead generation for the Outside Account Manager while engaging with customers Process, pick, and package sales orders generated at the counter Maintain cleanliness and organization of the counter area, including merchandising displays Notify the buyer regarding low stock levels Coordinate with vendors on backorders and provide customers with accurate delivery timelines Handle returns and warranty claims for both account and cash sales, ensuring compliance with all procedures Resolve customer concerns and complaints effectively Undertake additional tasks as assigned by the Profit Centre ManagerRequired Qualifications:
Completion of Grade 12 or equivalent; post-secondary education is an asset At least 2 years of experience in customer service or counter sales Exceptional customer service and verbal communication abilities Strong relationship-building skills with customers, vendors, and colleagues Capability to learn and utilize the relevant software systems for order processing Experience in a fast-paced work environment Intermediate mathematical skills with keen attention to detail Willingness to learn to operate material handling equipment Strong work ethic and high integrity standards Ability to work independently as well as collaboratively in a teamPreferred Skills:
Prior experience or knowledge of plumbing and building products available at the Profit Centre Proficiency in using the Internet for problem-solving and finding alternative solutions for customers Familiarity with software such as Trend, Eclipse, Word, Excel, and OutlookAdditional Information:
EMCO Corporation stands as one of Canada's leading integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products tailored for the construction sector. We offer numerous opportunities for career advancement and foster a culture dedicated to supporting your professional journey.
Benefits:
Comprehensive mentorship and on-the-job training Opportunities for growth with competitive salary, benefits, and profit-sharing A stable career with a company that upholds strong core values Participation in our pension plan with employer contributions Emphasis on work-life balance and flexible scheduling