Director of Operations and Strategy

1 week ago

Innisfil ON Canada Joe Johnson Equipment Innisfil Full time
About the Role

We are seeking a highly skilled and experienced Director of Operations and Strategy to join our team at Joe Johnson Equipment Innisfil. As a key member of our leadership team, you will be responsible for developing and implementing operational strategies that drive business growth and profitability.

Key Responsibilities
  • Develop and implement operational strategies that align with the company's overall business objectives
  • Collaborate with regional directors to identify and develop company-wide strategies that ensure consistency across the organization
  • Assess and report on results against annual operating plans (AOPs)
  • Partner with regional directors and business analysts to continuously assess branch key performance indicators (KPIs) and develop plans to improve and drive forecasted results
  • Assess the performance and challenges of operational teams and provide analysis and recommendations to the executive team on required adjustments, improvements, and investments
  • Drive and support the implementation of best-practice initiatives to maximize efficiency, consistency, and productivity across operational teams
  • Partner with regional directors and key stakeholders from each department to manage process issues, develop teams to align with company objectives, and meet the needs of the market
  • Understand the market and assess short- and long-term business development opportunities
  • Work with regional directors to identify and oversee facility improvement/capital purchase requests and provide recommendations to the executive team regarding cost analysis, lease renewals, renovations, and relocations
  • Lead or participate in various company projects or initiatives within the Parts and Service divisions that support profitable growth
  • Partner with business leaders to increase the effectiveness and efficiency of corporate programs and processes
  • Understand and ensure adherence across the company to corporate compliance and standard operating procedures (SOPs)
  • Manage operational support teams and implement effective processes and programs to optimize resources for both employees and customers
  • Provide coaching and guidance to direct reports and provide regular feedback on performance, both informally and through the company's annual performance review process
  • Assume various operational leadership roles as required to fill in short-term gaps or assignments
Requirements
  • 10+ years' experience in an operational management role within the field of a heavy, industrial, or agricultural equipment dealership
  • Proven success in leading and managing multiple branches/teams in meeting or exceeding financial and non-financial objectives
  • Strong mechanical aptitude with knowledge of parts and equipment repair processes
  • Responsibility for managing profit and loss (P&Ls) over multiple locations with a demonstrated ability to achieve financial results
  • Advanced experience with Microsoft Office and dealer management software
  • Experience creating and executing plans to achieve organizational goals
  • Experience building and maintaining strong relationships with employees, peers, suppliers, and customers
What We Offer
  • Talented, dedicated, and passionate team to work with
  • Exceptional best-in-class products and service offerings for our customers
  • Market-competitive compensation package with annual increase opportunities
  • Robust group benefits that are 100% paid for by the company – inclusive of health, dental, life, disability, and travel coverage
  • Paid personal days
  • Charitable giving program
  • Educational scholarship program
  • Tuition reimbursement
  • Employee and family assistance program (EAP)
  • Employer matching retirement savings plan
  • Federally recognized as a certified employment equity organization
  • Member of multiple provincial safety programs and COR certified
  • Our core people values: leadership, customer excellence, integrity, inspiration, teamwork, innovation, and ambition

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