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Senior Director of Operations
2 months ago
Job Summary:
The Senior Director of Operations will play a key role in driving business growth and profitability across Joe Johnson Equipment's Parts & Service division. This position will be responsible for developing, implementing, and analyzing operational strategies that streamline processes and support the achievement of organizational goals.
Key Responsibilities:
- Collaborate with direct reports and manager to develop annual operating plans (AOP) consisting of solid business strategies focused on the needs of each department, location, and region.
- Partner with Regional Directors to identify, develop, and execute on company-wide strategies that ensure a consistent process across the organization, while recognizing and adapting to local market conditions.
- Continuously assess and report on results against the AOP.
- Assess the performance and challenges of the operational teams and provide analysis and recommendations to the Executive team on required adjustments, improvements, and investments to achieve budget and company objectives.
- Drive and support the implementation of best-practice initiatives to maximize efficiency, consistency, and productivity across the operational teams.
- Partner with Regional Directors and key stakeholders from each department to manage process issues, develop teams to align with company objectives, and meet the needs of the market.
- Understand the market and assess short- and long-term business development opportunities.
- Work with Regional Directors to identify and oversee facility improvement/capital purchase requests and provide recommendations to the Executive team regarding cost analysis, lease renewals, renovations, and relocations.
- Lead or participate in various company projects or initiatives within the Parts and Service divisions that support profitable growth.
- Partner with business leaders to increase the effectiveness and efficiency of corporate programs and processes.
- Understand and ensure adherence across the company to Corporate compliance and SOPs.
- Manage operational support teams and implement effective processes and programs to optimize resources for both employees and customers.
- Provide coaching and guidance to direct reports and provide regular feedback on performance, both informally and through the company's annual performance review process.
- Assume various operational leadership roles as required to fill in short-term gaps or assignments.
Requirements:
- 10+ years' experience in an operational management role within the field of a Heavy, Industrial, or Agricultural equipment dealership.
- Proven success in leading and managing multiple branches/teams in meeting or exceeding financial and non-financial objectives.
- Strong mechanical aptitude with knowledge of parts and equipment repair processes.
- Responsibility for managing P&Ls over multiple locations with a demonstrated ability to achieve financial results.
- Advanced experience with MS Office and dealer management software.
- Experience creating and executing plans to achieve organizational goals.
- Experience building and maintaining strong relationships with employees, peers, suppliers, and customers.
Education/Certification:
- Completion of a degree in Business Administration or related discipline, or a combination of education, training, and equivalent experience.
- Valid driver's license with a clean driver's abstract.
- Valid passport or ability to obtain one.
Travel Expectations:
- 15%-20%.
- Cross-border travel required.
