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Customer Support Specialist

3 months ago

Hamilton, Ontario, Canada Sutton & Son Appliances 1988 LTD Full time
Job Overview:

Join our team at Sutton & Son Appliances 1988 LTD as a Customer Support Specialist. This role is essential in ensuring customer satisfaction and maintaining our reputation for excellent service.

Key Responsibilities:
  • Customer Interaction: Address and resolve inquiries from clients through various communication channels.
  • Complaint Management: Effectively handle and resolve customer complaints or concerns.
  • Billing Management: Oversee billing processes for services rendered, ensuring accuracy and transparency.
  • Refund Processing: Manage refunds and credits efficiently.
  • Service Explanation: Clearly explain the services offered and their associated costs to clients.
  • Documentation: Issue receipts and maintain necessary documentation.
  • Record Keeping: Maintain precise records and statistics related to customer interactions.
  • Feedback Collection: Gather and assess client feedback to enhance service quality.
  • General Office Duties: Perform various administrative tasks as required.
  • Payment Processing: Handle payment transactions securely.
  • Information Provision: Provide clients with information regarding procedures, risks, and benefits.
  • Logistics Coordination: Assist in coordinating shipping, receiving, and storage activities.
Required Skills:
  • Computer Proficiency: Must be skilled in MS Excel, MS Word, and knowledgeable in MS Office applications.
Security Requirements:
  • Clearance: Basic security clearance is required.
Work Environment:
  • Attention to Detail: A keen eye for detail is essential.
  • Fast-Paced Environment: Ability to thrive in a dynamic work setting.
  • Pressure Management: Capability to work effectively under pressure.
  • Physical Requirements: Must be able to perform tasks involving bending, crouching, kneeling, and hand-eye coordination.
Benefits:
  • Health Benefits: Includes dental, disability, and vision care plans.
  • Parking: Free parking available for employees.
  • Employment Type: Permanent position with a standard workweek of 40 hours.