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IT Support Specialist

2 months ago

Guelph, Ontario, Canada Walinga Inc Full time
Job Title: IT Support Analyst

Walinga Inc is seeking a highly skilled IT Support Analyst to join our team. As an IT Support Analyst, you will be responsible for providing technical support to internal staff members, ensuring the smooth operation of our computing devices, communication equipment, network infrastructure, and software systems.

Key Responsibilities:
  • Respond to technical issues and troubleshoot problems in a timely and efficient manner.
  • Perform Help Desk duties as required, providing excellent customer service and support.
  • Execute assigned IT support tickets, documenting details and allocating accurate time logs.
  • Configure, deploy, and support end-user computing devices, including desktop computers, notebooks, tablets, phones, barcode devices, and printers.
  • Configure, deploy, and support network and server infrastructure, including internet access devices, network equipment, phone systems, and data servers.
  • Configure, deploy, and support third-party software required for company business processes.
  • Assist in the deployment of new hardware and software.
  • Ensure systems are secure and up-to-date with the latest patches and updates.
  • Maintain system documentation practices.
  • Participate in team meetings and contribute to continuous improvement efforts.
Requirements:
  • 2+ years of experience in Information Systems.
  • High school diploma or one year of equivalent work experience.
  • Technical certifications (e.g., CCNA, MCSE) are an asset.
  • Experience in general computer device configuration, troubleshooting, and support is an asset.
  • Interest in attaining applicable technical certifications as required.
  • A valid G driver's license.
  • Analytical and technical problem-solving skills.
  • Work independently and with a team as needed.
  • Accurate maintenance of IT assets and device inventories.
  • Manage and maintain documentation.
Benefits:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Tuition reimbursement
  • Life insurance
  • Other