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Customer Service Supervisor
2 months ago
We are seeking a highly skilled Customer Service Supervisor to join our team at Tomato E-commerce Inc. As a key member of our customer service team, you will play a vital role in ensuring that our customers receive exceptional service and support.
Key Responsibilities- Co-ordinate activities with other work units or departments to ensure seamless customer service delivery
- Co-ordinate, assign and review work to ensure that customer service standards are met
- Organize and maintain inventory to ensure that customer service materials are readily available
- Participate in a government or community program or initiative that supports newcomers and/or refugees
- Assist with immediate settlement needs of newcomers and/or refugees, such as housing, transportation, and storage
- Support social and labour market integration of newcomers and/or refugees, such as facilitating access to community resources, language training, and skills training
- Recruit newcomers and/or refugees who were displaced by a conflict or a natural disaster
- Support newcomers and/or refugees with foreign credential recognition
- Offer mentorship programs that pair newcomers and/or refugees with experienced employees
- Provide diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
- Participate in a government or community program or initiative that supports Veterans
- Offer mentorship, coaching and/or networking opportunities for Veterans
- Provide awareness training to employees to create a welcoming work environment for Veterans
- Recruit Veterans and other candidates with military experience through targeted hiring initiatives
- Assist with immediate transition needs of Veterans, such as relocation and housing
- Offer workshops, counselling services or other resources to help Veterans navigate their transition into the civilian workforce
- Support Veterans in translating their military skills and experience into the language of the civilian job market
- Offer flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace
- Participate in a government or community program or initiative that supports Indigenous people
- Offer mentorship, coaching and/or networking opportunities for Indigenous workers
- Develop and maintain relationships with indigenous communities, indigenous-owned businesses and organizations
- Provide cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
- Facilitate access to Elders who can offer support and guidance to Indigenous workers
- Participate in a government or community program or initiative that supports mature workers
- Apply hiring policies that discourage age discrimination
- Provide staff with awareness training to create a welcoming work environment for mature workers
- Offer mentorship, coaching and/or networking opportunities for mature workers
- Offer phased retirement options that allow mature workers to gradually reduce their workload
- Offer phased re-entry options for mature workers who are returning to work after retiring
- Provide workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers
- Offer resources to help mature workers plan their retirement
- Secondary (high) school graduation certificate
- 2 years to less than 3 years of experience
- MS Office skills
- Dependability
- Team player
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about supporting newcomers and refugees, Veterans, Indigenous people, and mature workers, we encourage you to apply for this exciting opportunity.
