Bilingual Claims Representative
2 months ago
At Canadian Premier, we're dedicated to building connections with our customers by listening, reflecting, and responding to their needs. We're a team of compassionate, creative individuals who work efficiently, make informed decisions, and strive to understand how our roles contribute to our vision of being a trusted insurer for families.
We've been providing financial security to Canadians and their families for over 60 years, insuring over two million customers across the country. Every day at Canadian Premier means helping Canadians build secure futures.
Job SummaryWe're seeking a Bilingual Claims Representative to join our team, reporting to the Assistant Manager, Claims Department. As a key member of our team, you'll provide swift responses to customer inquiries, addressing their concerns and delivering information and solutions related to their claims for Life, AD&D, A&H, PTD, and Credit Policies.
Key Responsibilities- Answer customer inquiries, responding to inbound telephone calls regarding claim status and/or request for claim forms.
- Process customer requests, responding to questions regarding claims, eligibility verification, and payments, while reviewing supportive documentation, benefit forms, and certificates.
- Stay updated on company policy, acquiring and maintaining knowledge of company policies, their features and benefits, policy contracts, provisions, processing procedures, and government regulations to provide accurate information to customers.
- Professional fluency in English and French with exceptional written and verbal skills, remaining calm during times of stress, conflict, or emotionally heavy details.
- Experience interacting with customers in a claims service role, preferably in a fast-paced environment.
- Technical skills, including proficiency in using a computer and working on the Microsoft Office Suite, with the ability to learn company software.
- Self-motivation to deliver high-quality customer experiences, meeting personal and company goals through hard work and encouraging team members to do the same.
At Canadian Premier, we're a hard-working, high-performing, and bright-thinking team that sees your potential from day one. We're committed to supporting your growth, providing opportunities for collaboration and meaning, and maintaining a work-life balance that allows you to live your best life. We offer a competitive base salary, annual incentive bonus plan, comprehensive benefits, and time off to ensure you can thrive in your role and beyond.
We're an employer that values respect, compassion, understanding, and dignity, and we're committed to being an inclusive and barrier-free workplace. If you're passionate about delivering exceptional customer experiences and growing with a dynamic team, we encourage you to apply.
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Bilingual Claims Representative
2 months ago
Toronto, Ontario, Canada CB Canada Full time{"title": "Bilingual Claims Representative", "description": "About Canadian PremierAt Canadian Premier, we're dedicated to providing financial security to Canadians and their families. Our team is passionate about delivering exceptional customer service and building long-lasting relationships with our clients.We're seeking a highly skilled Bilingual Claims...
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Bilingual Claims Representative
2 months ago
Toronto, Ontario, Canada CB Canada Full time{"title": "Bilingual Claims Representative", "description": "About Canadian PremierAt Canadian Premier, we're dedicated to providing financial security to Canadians and their families. Our team is passionate about delivering exceptional customer service and building long-lasting relationships with our clients.We're seeking a highly skilled Bilingual Claims...
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