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Bilingual Claims Examiner

1 month ago

Toronto, Ontario, Canada CB Canada Full time
About Canadian Premier

At Canadian Premier, we're dedicated to building connections with our customers by listening, reflecting, and responding to their needs. Our goal is to be the innovative insurer trusted by families to provide financial protection through partners who care.

We've been committed to providing financial security to Canadians and their families for over 60 years, insuring over two million customers coast-to-coast. Every day at Canadian Premier means a day spent helping Canadians build secure tomorrows.

Our Team

We're adding a Bilingual Claims Examiner to our team, reporting to the Senior Manager, Claims. As a key player on the team, you'll balance a wide range of high-volume, complex claims, focusing on traditional insurance claims with opportunities to expand into other lines of business.

You'll work closely with senior team members, customers, and external contacts, reviewing, researching, verifying, approving, or denying claims. In addition, you'll have the opportunity to learn the industry and grow within the team, moving up to a more senior role, including a Team Lead or exploring other areas of the company.

What You'll Do
  • Respond to inquiries by mail or phone, placing and accepting calls involving customers, physicians, lawyers, and investigators.
  • Analyze traditional insurance claim files within the processing guidelines, updating information, and documenting the claim file with written notations of the claim status and related payment information.
  • Prepare policy decisions for additional review if applicable, creating detailed claim documentation, writing letters, and completing associated forms.
What We're Looking For
  • Insurance claims experience, knowledge of insurance practices and principles, and medical terminology.
  • Exceptional written and verbal skills, with the ability to remain calm during times of stress, conflict, or emotionally heavy details.
  • Full bilingualism in French and English, with the ability to communicate effectively with customers, internal teams, lawyers, and other professionals.
Why Join Us

At Canadian Premier, we're a hard-working, high-performing, bright-thinking, make-things-happen family. We see your potential on day one, challenging you to grow your unique strengths as you create a career filled with opportunity, collaboration, and meaning. We're committed to being an employer that supports the person you want to be, at work and outside of it.

We offer a competitive base salary with an annual incentive bonus plan, comprehensive benefits, and time off – needed to ensure you can live your best life every day. If you have the majority of the qualifications we're looking for and you're interested in joining the team, we encourage you to express your interest by submitting an application.