Airport Security Service Leader

1 month ago

Whitehorse, Yukon, Canada Paladin Airport Security Services Full time

Service Delivery Manager

The Service Delivery Manager (SDM) plays a crucial role in managing screening operations at designated checkpoints, ensuring that all operational Key Performance Indicators (KPIs) are met while continuously assessing and improving service delivery and operational efficiency. This leadership position involves guiding a team of Screening Officers and fostering a workplace culture that values diversity and inclusivity.

Key Responsibilities

  1. Assume responsibility for screening checkpoint operations and compliance with security protocols.
  2. Develop and sustain strong relationships with stakeholders in aviation security.
  3. Meet daily KPIs and adhere to Standard Operating Procedures (SOPs).
  4. Mentor and lead Screening Officers, encouraging a motivated and engaged workforce.
  5. Conduct regular performance evaluations and suggest employee recognition initiatives.
  6. Implement corrective actions as necessary through the progressive discipline process.
  7. Prepare detailed security incident reports, documenting essential information, timelines, and actions taken.
  8. Support Screening Officers in addressing operational issues that require escalation, including complaints and security incidents.
  9. Carry out workplace investigations with support from People & Culture and senior leadership.
  10. Manage essential administrative tasks aligned with daily operations.

Qualifications

  1. A Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or a related field; OR a minimum of two (2) years of post-secondary education combined with one year of supervisory or managerial experience in a customer service, operational, or unionized setting.
  2. Capability to obtain Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance.
  3. At least three (3) years of relevant experience in a leadership role within protective services, preferably in the aviation security sector and in a unionized environment.
  4. Familiarity with applicable security and employment legislation.
  5. Strong operational focus with the ability to perform under pressure and devise innovative solutions.
  6. Experience managing personnel in a unionized context.
  7. Proficient in office software such as Word, Excel, and PowerPoint.
  8. Willingness to work irregular hours, including shifts and after-hours incidents.
  9. Excellent communication, leadership, client service, and persuasive abilities.
  10. Fluency in French is an advantage.

Salary: $75,000 - $80,000

Work Hours: These positions require availability for morning, afternoon, and overnight shifts.

Paladin Airport Security Services Ltd. is dedicated to creating a diverse workforce and fostering a culture of respect, inclusion, and diversity. We are committed to providing accommodations for individuals with disabilities throughout the interview process and during employment. If you require accommodations, please inform us, and we will work with you to meet your needs.

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