Airport Screening Operations Manager

2 days ago

Whitehorse, Yukon, Canada Paladin Airport Security Services Full time
Service Delivery Manager

The Service Delivery Manager plays a critical role in ensuring the smooth operation of airport screening services. This leadership position is responsible for overseeing screening operations at designated airports, driving operational efficiency, and fostering a positive workplace culture.

Key Responsibilities
  • Lead and manage a team of Screening Officers to achieve daily Key Performance Indicators (KPIs) and ensure compliance with Standard Operating Procedures (SOPs)
  • Build and maintain strong relationships with stakeholders within aviation security, including customers and colleagues
  • Conduct regular performance reviews and recommend employee recognition programs to promote a motivated workforce
  • Investigate security incidents and compile comprehensive reports, documenting details, timelines, and actions taken
  • Provide guidance and support to Screening Officers in handling operational matters, including complaints and security incidents
  • Perform essential administrative tasks in alignment with daily operations
Requirements
  • Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment
  • Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance
  • Minimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment
  • Knowledge of relevant security and employment legislation
  • Strong operational focus, ability to work under pressure, and provide creative solutions
  • Experience in managing personnel in a unionized environment
  • Proficiency in using office software such as Word, Excel, and PowerPoint
  • Willingness to work irregular hours, shift work, and attend incidents after hours
  • Strong communication, leadership, client service, and persuasive skills
  • Fluency in French is an asset

Paladin Airport Security Services Ltd. is committed to providing a workplace culture of respect, inclusion, and diversity. We are an equal opportunities employer and welcome applications from diverse candidates. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.

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