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Customer Service Representative
2 months ago
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Walmart Canada. As an OMNI Customer Fulfillment Associate, you will play a critical role in ensuring the highest level of customer satisfaction and loyalty.
Key Responsibilities- Pick and assemble orders from various temperature areas with great care and quality in mind to achieve timely delivery to customers.
- Pack orders with attention to detail, including distinguishing between similar named products, exact quantity, and correct product codes.
- Ensure that products picked are of the highest quality, with no damaged products and freshest product selection.
- Correctly document and label all orders through interpretation and understanding of documentation, including pick slips, packaging details, and shipping labels.
- Optimize tote fill by packing orders in a space-efficient manner while maintaining product quality standards.
- Balance fulfillment responsibilities with customer interaction and offering service, including supporting issues to resolution.
- Ensure strict adherence to safety and food hygiene standards, including maintaining a clean and hygienic work area, immediate clean-up of spills and debris, and ensuring all totes are clean and void of debris before packing.
- Operate material handling equipment in a safe and responsible manner and ensure that all safety pre-inspection checks are completed before use.
- Participate in continuous improvement initiatives by suggesting changes to operational procedures, productivity standards, and efficiencies, customer satisfaction, safety, working conditions, and quality standards.
- Demonstrate flexibility in completing and adjusting to work assignments based on customer requests and meeting daily delivery schedules.
- Minimum Qualifications
- Outlined below are the required minimum qualifications for this position.
- Preferred Qualifications
- Outlined below are the optional preferred qualifications for this position.
This role is based in a fast-paced retail environment, and the successful candidate will be required to work in a team-oriented setting with a focus on customer satisfaction and loyalty.
Walmart Canada is an equal opportunity employer and welcomes applications from diverse candidates.
