Ecommerce Warehouse Operations Leader

4 weeks ago

Nova Scotia, Canada The Newt in Somerset Full time

Ecommerce Warehouse Operations Leader

£40,000 per annum plus annual performance bonus and exceptional benefits

Discover the intricacies of our Ecommerce operations


Role Overview

The Ecommerce Warehouse Operations Leader will oversee the fulfilment processes within our Ecommerce and Retail sector. This role requires a proficient multitasker who will manage the receiving, handling, storage, picking, and packing functions of the warehouse, ensuring that quality benchmarks are consistently met or surpassed. The leader will coordinate order fulfilment and enhance packing standards to guarantee order accuracy and secure delivery. Maintaining inventory precision is essential to ensure orders are processed correctly and stock discrepancies are minimized. The ideal candidate will be detail-oriented, people-focused, and capable of managing various aspects of warehouse operations concurrently.

By implementing best-practice policies and procedures, the role holder will guide the teams through effective delegation and resource management. Responsibilities will include delivering on the business plan, monitoring costs, accurately measuring key performance indicators, achieving targets, and driving continuous improvement initiatives to enhance efficiency and reduce per-order costs.

Key Responsibilities

  • Ensure optimal warehouse performance with a primary focus on customer satisfaction.
  • Achieve or exceed productivity targets and order fulfilment KPIs at both warehouse and individual levels.
  • Plan workloads on a daily, weekly, and monthly basis, incorporating planning for events, promotions, and seasonal fluctuations.
  • Document and review standard operating procedures, ensuring daily compliance with all food safety regulations.
  • Adopt a continuous improvement mindset towards warehouse operations and systems by optimizing product handling, storage needs, equipment use, inventory management, and IT processes.
  • Train and manage the warehouse team to address daily operational challenges and achieve both short- and long-term performance objectives.
  • Minimize stock loss through accurate receiving and storage processes, picking accuracy, daily inventory checks, and comprehensive monthly stock counts followed by variance analysis.
  • Generate performance and throughput reports with analysis to identify short- and medium-term trends.
  • Maintain a safe and healthy work environment by establishing and enforcing standards and procedures, complying with legal regulations, and ensuring timely completion of training refreshers.
  • Manage HR-related activities, including rota planning, absence management, timesheet approvals, and related HR system requirements.
  • Raise, approve, and process purchase orders related to departmental expenses.
  • Monitor stock levels and procure operational consumables, including packaging materials.
  • Coordinate and ensure the delivery of operational support activities, including risk assessments, SOP management, security, waste management, cleaning, property maintenance, and equipment supplies.
  • Facilitate continuous professional development and performance assessment of team members through an effective framework of objective setting and regular reviews.
  • Support the Head of Logistics with departmental initiatives and projects, acting as a deputy in their absence.

What We Offer

  • A positive workplace culture with opportunities for personal and professional growth.
  • Stay active with complimentary access to our gym and wellness classes.
  • Prioritize your wellbeing with complimentary access to our Spa and swimming pool and a 50% discount on Spa Treatments.
  • Enjoy shopping at our estate and online with a 30% discount for all colleagues and free delivery on online orders.
  • Experience exclusive perks with discounted hotel stays for staff and a fantastic 30% discount at our restaurants.
  • Have your voice heard and help shape the future of the business through our Employee Engine Room.
  • Receive complimentary garden membership for The Newt and partner gardens, including the Eden Project, Kew Gardens, and The Lost Gardens of Heligan.
  • Enjoy a complimentary meal during your shift, prepared with fresh produce from our estate by our dedicated culinary team.
  • Your hard work is valued and recognized through our colleague recognition program 'Newt Awards', offering various rewards, including complimentary hotel stays.
  • Access support from our Employee Assistance Programme for you and your family.
  • Join a team that enjoys regular engagement activities, including monthly Gather and Grow Motivational Speakers and fun squad events such as Go-Karting and Wine Tasting.
  • Up to 30 days of annual leave for our full-time team members.

What We Are Looking For

  • A minimum of 5 years of proven experience in logistics operations management.
  • Experience in scaling operational output and efficiency through restructuring of labor, equipment, and facilities on demand.
  • Successful implementation and management of specialized warehouse management, distribution, and procurement software systems.
  • Strong confidence in managing complex processes, streamlining, and automating for efficiency and cost reduction.
  • High numerical literacy and a data-driven approach to decision-making through effective measurement and assessment of operational performance.
  • Proactive with excellent interpersonal skills, capable of communicating with team members and stakeholders at all levels.
  • FLT experience – counterbalance (required) and Flexi truck (desired).
  • Intermediate or advanced knowledge of Excel.

About Us: The Newt in Somerset

Set amidst rolling fields and rich history, our luxury country estate offers a sanctuary of refined elegance, inviting guests to explore captivating gardens, winding pathways, and enriching exhibitions, accessible year-round for our members. Our hotel provides a welcoming atmosphere, where impeccable service thrives in an ambiance of understated sophistication. Beyond the estate, the essence of The Newt is reflected in our Ecommerce teams, delivering our finest products to homes while keeping our members informed of our latest offerings. Behind the scenes, a tapestry of talented teams collaborates seamlessly, crafting an unforgettable journey of growth, development, and innovation, where every contribution enhances the experience.

INDOP

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