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Operations Manager
2 months ago
About the Role
We are seeking a highly skilled and experienced Program Manager to join our team at Innomar Strategies. As a key member of our organization, you will play a critical role in overseeing the performance of our associates, ensuring they have the necessary skills and resources to provide exceptional customer service and manage follow-up calls.
Key Responsibilities
- Oversee the performance of staff members to assess training needs and requirements, and provide input for scheduling to ensure adequate staffing.
- Assist with quality assurance and quality improvement initiatives, and make recommendations for changes in operations and assist in the execution of these changes.
- Project management, including reimbursement programs, compliance and education-based programs, and clinical patient support programs.
- Implement assigned call centre projects, and design and development of new projects, including development of protocols, resource allocation, and database management.
- Produce all project-related reporting, and participate in client meetings and daily client project communications.
- Identify and implement staff recruiting strategies, and participate in the hiring process.
- Responsible for reporting all Adverse Events to the assigned units/departments.
Requirements
- Minimum University Degree in Business Administration, Science, or equivalent experience.
- Science/healthcare background an asset.
- Minimum of 3 years' experience in the pharmaceutical/biotech or healthcare-related industries.
- Strong client management experience an asset.
- Minimum 2 years' experience in project or program management.
- Minimum 2 years of people management experience.
- Experience in reimbursement considered an asset.
- RN/RPN designation an asset and may be required by specific programs.
- Advanced knowledge of pharmaceutical distribution industry.
- Working knowledge of automated warehouse operating system.
- Strong business and financial acumen.
- Strong analytical and mathematical skills.
- Ability to communicate effectively both orally and in writing.
- Effective interpersonal and leadership skills.
- Effective organizational skills; attention to detail.
- Ability to consistently meet deadlines.
- Excellent problem-solving skills; ability to resolve issues effectively and efficiently.
- Excellent presentation skills.
- Knowledge of Microsoft Word, Excel, PowerPoint, and other Office Programs.
What We Offer
We provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
We also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Schedule
Full-time