Administrative Services Associate

4 weeks ago

Stellarton, Nova Scotia, Canada Nova Scotia Community College Full time

Position Overview

Key Responsibilities

In collaboration with the Administrative Services Manager, your role will encompass:

  • Formulating recommendations and managing designated functions such as accounts receivable, accounts payable, data entry, invoicing, and compliance.
  • Handling payment processing, student loan management, creating payment arrangements, coordinating sponsorships, and addressing general inquiries related to student accounts.
  • Supervising the daily operational flow of the business office, ensuring that most tasks are self-directed within the framework of established objectives.
  • Identifying issues that necessitate higher-level managerial intervention, articulating these challenges, their implications, and proposing potential solutions.
  • Consulting with management on matters that involve new applications or interpretations of policies, particularly when deviations are required.
  • Resolving complex administrative challenges, advising on applicable policies and procedures, and recommending improvements for efficiency.
  • Providing daily leadership and guidance to other administrative personnel in the Business Office, determining work methodologies, and addressing training and resource needs.
  • Representing the Business Office as a member of various boards or committees.

Qualifications

Educational Background and Experience:

  • A post-secondary diploma in Business or Administrative Professional/Office Administration is required.
  • A minimum of three years of relevant experience in a dynamic office setting is essential.
  • Proficiency in computer applications, including Microsoft Office Suite and email communication.
  • Comfortable operating in a digital workspace, with a commitment to staying informed about evolving technologies.
  • Experience in providing support to students and prospective students is advantageous.
  • Strong analytical, research, and problem-solving capabilities; experience in finance, accounting, or student services is a plus.
  • Demonstrated customer service skills with the ability to communicate effectively in a diverse environment.
  • Familiarity with account management software such as PeopleSoft Student or SAP is beneficial.
  • Experience in training others is a valuable asset.

Essential Skills and Knowledge:

  • A commitment to equity, diversity, inclusion, accessibility, and anti-racism principles.
  • Excellent interpersonal skills, enabling effective interaction at all organizational levels.
  • Renowned for exceptional customer service abilities, fostering trust beyond immediate interactions.
  • Strong teamwork skills, contributing positively to collaborative environments.
  • Technical expertise in account analysis, reconciliation, and record management.
  • Proven problem-solving and critical thinking abilities.
  • Strong communication skills.
  • Outstanding organizational skills, particularly in workload prioritization.
  • Demonstrated proficiency in records and information management, with a focus on data accuracy and efficiency.

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