Customer Service Representative

1 week ago

Stellarton, Nova Scotia, Canada CONNORS TRANSFER LIMITED Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Conners Transfer Limited. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities
  • Answering Customer Inquiries
    • Respond to customer inquiries via phone, email, or in-person
    • Provide accurate and timely information to customers
  • Resolving Customer Complaints
    • Listen to customer concerns and respond in a professional and empathetic manner
    • Work with customers to resolve issues and provide solutions
  • Performing General Office Duties
    • Manage and maintain accurate records and files
    • Perform administrative tasks as required
  • Providing Excellent Customer Service
    • Deliver exceptional customer service to internal and external customers
    • Ensure customer satisfaction and loyalty
Requirements
  • Education
    • Secondary (high) school graduation certificate
  • Experience
    • 2 years to less than 3 years of experience in a customer service role
  • Skills
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment
    • Strong problem-solving and analytical skills
Work Environment

Our office is a hybrid work environment, offering a balance of remote and in-office work. We are committed to providing a safe and inclusive work environment for all employees.

Benefits
  • Health Benefits
    • Dental plan
    • Health care plan
    • Vision care benefits
  • Financial Benefits
    • Group insurance benefits
    • Life insurance
    • Pension plan
    • Registered Retirement Savings Plan (RRSP)
  • Other Benefits
    • Paid time off (volunteering or personal days)
Language

The primary language of work is English.

Hours of Work

40 hours per week.

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