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Client Service Associate

2 months ago

Stellarton, Nova Scotia, Canada VON Canada Full time
Client Service Team Member Job Title: Client Service Team Member About VON

VON is a registered charity and not-for-profit organization that provides home and community care to over 10,000 people every day in Ontario and Nova Scotia. We are dedicated to making a difference in people's lives.

About the Role

We are seeking a detail-oriented and customer service-oriented individual to join our Client Service Team as a Client Service Team Member. This role requires a strong understanding of local geography, client needs, and continuity of care.

Key Responsibilities:
  • Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures
  • Receive and process client referrals and updates, respond to phone inquiries from clients, doctors, service providers, and other agencies, and perform daily scheduling changes
  • Work closely with team members and management to ensure daily staffing levels are sufficient and the delivery of quality client care and service are met
  • Support clients, nurses, and home support workers to ensure delivery of quality care
  • Work in a fast-paced environment with rapidly changing priorities while meeting daily and weekly scheduling deadlines
  • Ensure that confidential information relating to clients, work colleagues, suppliers, and VON's operations are properly protected and not disclosed to third parties
What We Offer:
  • Competitive salaries and vacation time
  • Tiered Benefits (health, dental, LTD) & an Employee Assistance Program for eligible employees
  • Defined Benefit Pension Plan with company contribution for eligible employees
  • Comprehensive orientation program
  • Opportunities for skill development, eLearning, and career advancement
  • Experience with new health care technology such as CellTrak and Procura
Requirements:
  • University/College education preferred, High School Diploma required
  • Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
  • Proficiency with MS Office programs, Outlook, faxing software, and database management
  • Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset
  • Experience in a health care environment is an asset
  • Previous customer service experience in a contact center environment is considered an asset
  • Experience in a unionized environment is considered an asset
Working Conditions and Physical Demands:

This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics.