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Office Administration Specialist
3 months ago
Overview of the Role
Key Responsibilities
In collaboration with the Administrative Services Manager, your role will encompass:
Formulating recommendations and supervising designated functions, including financial transactions, data management, and compliance tasks. Managing payment processes, coordinating student financial aid, establishing payment arrangements, and addressing general inquiries related to student accounts. Overseeing the daily operational activities of the business office, with a focus on self-directed initiatives aligned with established objectives. Identifying issues that necessitate managerial intervention, articulating the nature of these issues, their implications, and proposing potential solutions. Consulting with management on matters requiring new interpretations of policies or that significantly impact the unit's professional operations. Addressing complex administrative challenges, providing guidance on applicable policies and procedures, and recommending improvements to enhance operational efficiency. Offering daily direction and support to administrative staff, determining effective work methods, and identifying training and resource needs. Participating as a representative of the business office on various boards or committees.Required Qualifications
Educational Background and Experience:
A post-secondary diploma in Business Administration or a related field is required. A minimum of three years of relevant experience in a dynamic office setting is essential. Proficiency in computer applications, particularly the Microsoft Office Suite and email communication. Comfort in a digital workspace, with a proactive approach to learning about emerging technologies and their application in your work. Experience in providing support to students and prospective students is advantageous. Strong analytical, research, and problem-solving capabilities; experience in finance or student services is a plus. Proven customer service skills with the ability to communicate effectively in a diverse environment. Familiarity with account management software such as PeopleSoft or SAP is beneficial. Experience in training others is considered an asset.Essential Skills and Attributes:
A commitment to principles of equity, diversity, inclusion, and accessibility. Excellent interpersonal skills, capable of engaging with individuals at all organizational levels. Recognized for outstanding customer service abilities and building trust-based relationships. Strong teamwork skills that contribute positively to a collaborative environment. Technical proficiency in account analysis and record management. Demonstrated problem-solving and critical thinking skills. Effective communication skills. Strong organizational skills with the ability to prioritize tasks effectively. Proven ability in records management with a focus on data accuracy and efficiency.