Resort Manager

3 weeks ago


Red Deer, Alberta, Canada Super 8 Motels Full time
About the Role

We are seeking a highly skilled and experienced Hotel Manager to join our team at Super 8 Motels. As a key member of our management team, you will be responsible for the overall operation of our hotel, ensuring that our guests receive exceptional service and that our business runs smoothly and efficiently.

Key Responsibilities
  • Develop and Implement Operational Strategies

Develop and implement policies and procedures to ensure the smooth operation of the hotel, including staff management, customer service, and financial management.

Financial Management

Prepare and manage budgets, monitor revenues and expenses, and make recommendations for cost savings and revenue growth.

Marketing and Sales

Develop and implement marketing plans to attract and retain customers, and work with the sales team to drive revenue growth.

Customer Service

Ensure that all guests receive exceptional service, and address any customer complaints or concerns in a timely and professional manner.

Staff Management

Recruit, train, and manage a team of staff to ensure that they have the skills and knowledge needed to provide excellent customer service.

Business Development

Develop and implement business plans to drive revenue growth and improve operational efficiency.

Requirements
  • Education

College or CEGEP diploma in a relevant field, such as hospitality or business.

Experience

At least 2 years of experience in a hotel management role, with a proven track record of success in operational management, financial management, and customer service.

Language

Fluent in English, with excellent communication and interpersonal skills.

Work Schedule

40 hours per week, with flexibility to work varied shifts, including evenings and weekends.



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