Surveillance Operator

1 month ago

Red Deer, Alberta, Canada Red Deer Resort & Casino Full time
Salary:

Are you looking for an exciting opportunity in the casino industry? Do you have a keen eye for detail and a passion for maintaining safety and security? If so, we want you to join our team as a Surveillance Operator at Red Deer Resort & Casino.

At Red Deer Resort & Casino, we pride ourselves on providing a safe and enjoyable environment for our guests and employees alike. As a leading casino destination, we are dedicated to upholding the highest standards of security and surveillance to ensure the integrity of our operations.

Essential Duties and Responsibilities

  • Monitor live video feeds to identify and report any suspicious or unauthorized activity on the casino floor, gaming areas, and other designated areas.
  • Maintaining strict confidentiality is essential for this role.
  • Conduct routine patrols and observations to maintain vigilance and detect potential security breaches or violations of company policies.
  • Operate advanced surveillance equipment and software to capture and record footage for review and investigation.
    Collaborate with security and management teams to respond promptly to incidents, emergencies, and other security-related concerns.
  • Observes participants in table games to detect cheating, identify rule violators, and monitor persons designated as suspicious or 'persons of interest'.
  • Maintain accurate and detailed records of observations, incidents, and actions taken during shifts.
  • Adhere to all company policies, procedures, and regulatory requirements related to surveillance and security operations.
  • Perform any additional tasks as required or instructed to ensure the overall success and smooth operation of the casino.

Education, Qualification and Requirements

  • A minimum of high school or equivalent (GED) is required.
  • At least one (1) year of previous surveillance experience is preferred, although such experience is not necessary.
  • Previous casino experience is preferred.
  • Must be at least 18 years of age or older.
  • AGLC gaming licensing is a requirement for this position, which includes a criminal record check.
  • Intermediate proficiency with Microsoft Office (Outlook, Word, and Excel) and the internet.
  • Excellent observation skills with strong attention to detail.
  • Must possess the ability to multitask effectively and demonstrate motivation and willingness to learn.

Work Environment

  • Intense atmosphere focused on detecting suspicious or unlawful activity
  • Fast-paced and dynamic environment
  • Extended periods of sitting and monitoring surveillance screens
  • Limited physical movement during shifts
  • Use of computer keyboards and other equipment for extended periods

Hours of Work

  • The hours of work for this position will vary depending on operational requirements but will include afternoon, evening, and late night, as well as weekends and holidays.

The Red Deer Resort & Casino is an equal opportunity employer and encourages individuals interested in this position to submit a resume. All applicants must be legally entitled to work in Canada. The successful candidate will be subject to criminal record checks and/or other background checks. This position will remain open until a suitable candidate is found. We appreciate and consider all applications; however, only candidates selected for interviews will be contacted.

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