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Auto Claims Specialist
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Auto Claims Specialist
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Auto Claims Specialist
2 months ago
We are seeking a highly skilled and customer-focused Auto Claims Advisor to join our team at Aviva Canada. As an Intermediate Auto Claims Advisor, you will be responsible for guiding customers through the claims process, conducting investigations, and making decisions on the best course of action.
Key Responsibilities- Customer Service: Provide exceptional customer service to customers, responding to their inquiries and resolving their claims in a timely and professional manner.
- Claims Investigation: Conduct thorough investigations into auto collision claims, gathering information and evidence to support claims decisions.
- Decision Making: Make informed decisions on claims, taking into account company policies, industry regulations, and customer needs.
- Training and Development: Participate in ongoing training and development to stay up-to-date with best practices in claims handling and customer service.
- Team Collaboration: Work collaboratively with other teams, including underwriting, claims, and customer service, to ensure seamless customer experiences.
- Experience: 1-2 years of experience in auto claims adjusting or a related field.
- Skills: Excellent communication and interpersonal skills, with the ability to work with customers, colleagues, and other stakeholders.
- Education: High school diploma or equivalent required; post-secondary education in a related field an asset.
- Language: Bilingualism (French and English) an asset.
- Compelling Rewards Package: Competitive salary, eligibility for annual bonus, paid vacation, retirement savings, share plan, health benefits, personal wellness account, and 3 paid volunteer days per year.
- Outstanding Career Development: Opportunities for professional growth and development, including training and education programs.
- Corporate Wellness Programs: Support for employees' physical and mental health, including access to wellness programs and resources.
