Intermediate Auto Claims Specialist
2 months ago
**About the Role**
At Aviva, we're seeking a skilled Intermediate Auto Claims Advisor/Adjuster to join our team. As a key member of our Auto Claims team, you will be responsible for guiding customers through the claims process, conducting investigations, and making decisions on the best course of action.
**Key Responsibilities**
- Investigate auto collision claims and provide exceptional customer service
- Comply with company and industry regulatory practices, delivering best practice methods and taking responsibility for customer and claims outcomes
- Work autonomously in a digital environment
- Participate in ongoing training to stay up-to-date with best practices in claims handling
- Contribute to special projects and provide feedback to support Aviva's initiatives to provide an outstanding customer experience
**Requirements**
- 1-2 years of experience in auto claims adjusting is an asset
- 1-2 years of experience in a call center environment is an asset
- Excellent oral and written communication skills
- Bilingualism is an asset (French and English)
- Ability to work in a digital environment and undertake online tasks
- Genuine curiosity and inquisitive approach to improving processes to create a positive customer experience
- Ability to work within and positively contribute to our organizational culture and values
**What We Offer**
- A compelling rewards package, including base salary, eligibility for annual bonus, paid vacation, retirement savings, share plan, health benefits, personal wellness account, and 3 paid volunteer days per year
- Outstanding career development through our tailored career progression plan within the Auto Claims department
- Paid professional development education (Controlled Insurance Program designation)
- Corporate wellness programs to support our employees' physical and mental health
**Our Work Environment**
- A diverse, inclusive, and vibrant team culture where you can thrive by bringing your whole self to work
- Regular social and team-building events
- Employee recognition program
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