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Auto Claims Specialist

2 months ago

Ottawa, Ontario, Canada Aviva Full time
Job Title: Intermediate Auto Claims Advisor/Adjuster

At Aviva, we're seeking a skilled Intermediate Auto Claims Advisor/Adjuster to join our team. As a key member of our Auto Claims team, you will be responsible for guiding customers through the claims process, conducting investigations, and making decisions on the best course of action.

Key Responsibilities:
  • Investigate auto collision claims and provide exceptional customer service
  • Comply with company and industry regulatory practices, delivering best practice methods and taking responsibility for customer and claims outcomes
  • Work autonomously in a digital environment
  • Participate in ongoing training to stay up-to-date with best practices in claims handling
  • Contribute to special projects and provide feedback to support Aviva's initiatives to provide an outstanding customer experience
Requirements:
  • 1-2 years of auto claims adjusting experience is an asset
  • 1-2 years of experience in a call center environment is an asset
  • Excellent oral and written communication skills
  • Bilingualism is an asset (French and English)
  • Ability to work in a digital environment and undertake online tasks
  • Genuine curiosity and inquisitive approach to improving processes to create a positive customer experience
  • Ability to work within and positively contribute to our organizational culture and values
What We Offer:
  • A compelling rewards package, including base salary, eligibility for annual bonus, paid vacation, retirement savings, share plan, health benefits, personal wellness account, and 3 paid volunteer days per year
  • Outstanding career development through our tailored career progression plan within the Auto Claims department
  • Paid professional development education (Controlled Insurance Program designation)
  • Corporate wellness programs to support employees' physical and mental health
About Aviva:

We're a diverse, inclusive, and vibrant team culture where you can thrive by bringing your whole self to work. We value people who do the right thing for our customers and colleagues, and we're committed to providing an outstanding customer experience.