Facility Operations Manager
5 days ago
At BGIS, we are seeking a highly skilled and experienced Facility Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing the day-to-day operations of our facilities, ensuring that they are running smoothly and efficiently.
Key Responsibilities- Portfolio Management
- Manage the operations and maintenance activities of a portfolio of facilities.
- Ensure facility uptime objectives are met and that the continued safe and reliable operations of the portfolio of facilities managed.
- Create and implement annual facility management plans.
- Collaborate with relevant stakeholders and oversee the implementation of facility-related programs.
- Service Delivery Management
- Responsible for meeting client obligations and resolving problems and/or conflicts.
- Maintain open communication with the client and provide regular written and oral reports to ensure satisfaction.
- Monitor service delivery performance against established metrics/key performance indicators.
- Risk Management, Emergency Preparedness and Business Continuity Planning and Execution
- Execute emergency preparedness, risk management, disaster recovery and business continuity plans.
- Collaborate with relevant stakeholders on incident management-related requirements.
- Health, Safety, Environment & Security
- Act as the focal point of contact and collaborate with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
- Organize and facilitate health and safety-related meetings with vendors to ensure ongoing safety compliance.
- Client Relationship Management
- Develop and maintain effective relationships with clients and ensure ongoing client satisfaction.
- Act as the focal point of escalation for issues pertaining to facilities managed.
- Budget Development & Management
- Responsible for meeting budget for assigned portfolio and developing and managing budget for portfolio and project expenses.
- Collaborate with Finance to ensure affordability, budget management and ongoing profitability.
- Project Management
- Develop and execute project plans and related estimated costs and budget for assigned portfolio.
- Oversee project delivery and liaise with relevant stakeholders to ensure projects are delivered with minimum disruptions to facilities.
- Community college diploma or equivalent training.
- 1 to 3 years of facility management work experience; or 3 to 5 years of facility-related work experience.
- Facility operations and maintenance management abilities.
- Proficiency with facility equipment and building systems.
- Service delivery management abilities.
- Budget management abilities.
- Ability to influence, persuade and negotiate to achieve desired outcome.
- Client relationship management abilities.
- Ability to lead and engage a team of individuals.
- Vendor management abilities.
- High degree of client service orientation and sense of urgency.
- Project management abilities.
- Emergency preparedness and business continuity planning and execution abilities.
- Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible.
- Knowledge of health and safety requirements. Possesses a high degree of safety mindset.
- Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
- Maintains current knowledge of and developing ability to implement facility management services best practices.
- Knowledge of current building standards, code and legislative requirements.
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