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Facility Operations Manager
2 months ago
About BGIS
At BGIS, we are a leading provider of customized facility management and real estate services. Our team of over 10,000 professionals worldwide is dedicated to enabling innovation through the services we deliver. We actively seek new opportunities that drive innovation for our clients' businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia.
Our Culture
Our culture is built on three foundational pillars:
- Culture of Care
- High Performing Teams
- Unwavering Commitment to Sustainability
Job Summary
The Facility Manager III is a key role in our organization, responsible for owning and driving all activity occurring in our buildings and ensuring facilities are operated safely, cost effectively, and efficiently. This role will be visible on facility sites and will be the primary BGIS representative for day-to-day contact with clients and tenants.
This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our integrated approach to operating buildings.
Key Responsibilities
Safety and Regulatory Compliance
- Ensure compliance with corporate and legislated policies, procedures, practices, and guidelines related to environmental, building code, and issues.
- Lead and instill a culture of safety and compliance throughout the building/region.
- Follow the BGIS structured Hazard Observation Inspection program to ensure compliance with safety and regulatory requirements.
Leadership Development and Recognition
- Supervise team members, including directing activities, establishing goals and objectives, performance evaluation, and communicating vision for operations and maintenance.
- Participate actively and encourage team member recognition programs to provide recognition to BGIS team members for great work.
- Identify and nurture leadership potential within the facility management team and provide mentorship and coaching to team members to help them advance in their careers.
Technical Leadership and Oversight
- Manage facilities with square footage between 500,000 and one million, which can be multiple properties.
- Work in collaboration with the Asset Management Team to provide input in key capital planning processes.
- Properties have multiple tenants and moderately complex building operations components, such as HVAC systems and life safety systems.
- Assume responsibility for the technical aspects of facility operations.
Work Order Management
- Work in collaboration with Central Work Order Management Team to ensure all work is being completed as outlined in the MSA.
- Monitor work order progress and ensure tasks are completed within established timelines.
- Work with Account Governance Teams to maintain accurate records of work orders and associated costs.
Occupant Experience
- Liaison with clients and tenants on day-to-day facility management activities.
- Elevate the overall occupant experience by creating a welcoming and productive environment.
- Foster open lines of communication with occupants to address their needs and concerns promptly.
Financial Ownership
- Assume financial responsibility for facility operations, including budget management.
- In partnership with finance and Regional Directors, responsible for the development of budgets (O&M, transaction, capital projects, and rent) and be able to support and explain the approach to the client and the account team.
Requirements
- Five to ten years' experience in a property/facility management environment.
- Excellent people management skills.
- Self-starter, willing to learn, able to work independently.
- Excellent business management/development skills.
