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Facilities Operations Manager
3 months ago
ABOUT BGIS
BGIS stands as a premier provider of tailored facility management and real estate solutions. Our dedicated team of over 10,000 professionals across the globe is committed to fostering innovation through our comprehensive services. We actively pursue opportunities that enhance operational efficiency for our clients. Currently, we oversee an extensive portfolio exceeding 320 million square feet across more than 30,000 locations worldwide, including North America, Europe, the Middle East, Australia, and Asia. For more information, please visit our website.
OUR CULTURE
At BGIS, our organizational culture is anchored in three core principles:
1. **Culture of Care**: We prioritize the well-being of our colleagues, clients, partners, and the communities we serve.
2. **High-Performing Teams**: We strive to exceed expectations in delivering outstanding services. Our core values include INTEGRITY, OWNERSHIP, RESPONSIVENESS, INITIATIVE, VISIBILITY, DRIVE, and INTEGRATION.
3. **Commitment to Sustainability**: We approach every task with a focus on environmental preservation.
POSITION SUMMARY
The Facilities Operations Manager is accountable for overseeing operational functions, budget management, service delivery, project oversight, client relationship management, health and safety compliance, and emergency preparedness for a designated portfolio.
In this role, the individual will be responsible for:
- Managing portfolios of low to moderate size;
- Overseeing facilities of low to moderate complexity;
- Handling contract requirements of low to moderate complexity.
KEY RESPONSIBILITIES
Portfolio Management
- Oversee the operations and maintenance of a portfolio of facilities, ensuring compliance with uptime objectives.
- Develop and implement annual facility management strategies.
- Collaborate with stakeholders to execute facility-related initiatives.
- Supervise maintenance activities and performance of internal technicians and service providers, ensuring timely and quality completion of work.
- Maintain comprehensive documentation related to facility inspections and equipment data.
- Work with stakeholders to assess capital assets and recommend maintenance or replacement strategies.
- Continuously seek efficiencies through best practices and sustainable initiatives.
- Engage with stakeholders to enhance portfolio value for clients.
Service Delivery Management
- Ensure client obligations are met and maintain open communication regarding service performance.
- Address and resolve issues promptly while providing regular updates to clients.
- Monitor service delivery against established metrics and implement corrective actions as necessary.
- Ensure compliance with all relevant regulations and guidelines.
Risk Management and Emergency Preparedness
- Implement emergency preparedness and business continuity plans.
- Collaborate with stakeholders on incident management protocols.
Health, Safety, Environment & Security
- Act as the primary contact for health and safety compliance, collaborating with the relevant teams.
- Facilitate safety training and ensure vendor compliance with safety standards.
- Monitor safety practices within assigned portfolios.
Client Relationship Management
- Build and maintain effective client relationships to ensure satisfaction.
- Serve as the escalation point for facility-related issues.
Budget Development & Management
- Develop and manage budgets for assigned portfolios.
- Collaborate with finance teams to ensure budget adherence and profitability.
- Review and approve expenditures.
Project Management
- Develop and oversee project plans, ensuring minimal disruption to operations.
- Coordinate with stakeholders to ensure project data is accurately maintained.
Regulatory Compliance
- Ensure all regulatory requirements are met and documented.
- Collaborate with procurement teams to source qualified vendors.
People Leadership
- Engage in employee development and performance management activities.
- Perform other duties as assigned.
KNOWLEDGE & SKILLS REQUIRED
- Community college diploma or equivalent training (e.g., RPA, CET).
- 1 to 3 years of experience in facility management or related fields.
- Strong operational and maintenance management skills.
- Proficiency in facility systems and equipment.
- Effective service delivery and budget management skills.
- Ability to influence and negotiate effectively.
- Strong client relationship management skills.
- Leadership and team engagement abilities.
- Vendor management experience.
- High client service orientation and urgency.
- Project management capabilities.
- Knowledge of health and safety regulations.
- Commitment to continuous improvement and sustainability.
Licenses and/or Professional Accreditation
Preferred qualifications include pursuing one or more of the following certifications:
- Certified Facility Manager (IFMA)
- Certified Property Manager (IREM)
- Facility Management Administrator (BOMI)
- Real Property Administrator (BOMI)
At BGIS, we value diversity and inclusion as essential components of our success. We are committed to a barrier-free recruitment process, ensuring equal opportunities for individuals from all backgrounds. We recognize that promoting diversity is vital to our organizational achievements.
BGIS is an equal opportunity employer. We welcome applications from all qualified individuals.
