Customer Service Representative
2 weeks ago
**Job Summary**
The Front Desk Agent will contribute to the overall success of Coast Hotels by providing exceptional customer service and administrative support to the Front Office.
Key Responsibilities:
- Provide customer service and handle administrative duties such as check-in and check-out of guests, handling guest concerns, assisting with arrivals and departures of groups and tours, and luggage storage.
- Follow established procedures and policies when completing tasks.
- Receive, sort, and distribute incoming mail.
- Prepare and send courier packages and ensure accurate billing and records.
- Order office supplies and maintain inventory levels.
- Act as an Ambassador for Coast Hotels, including greeting guests and handling basic inquiries.
- Demonstrate a customer service attitude with internal and external contacts.
- Provide basic data entry and transaction handling services for the Front Office.
- Input data accurately into the appropriate database.
- Produce statistics and reports on the data in standard formats.
- Report discrepancies in room rates, payment information, and credit arrangements to the appropriate manager for follow-up.
- Verify the accuracy of daily inputs, including payment transactions, and submit the daily shift audit for review by the night audit.
- Handle cash, cheques, credit, and debit card transactions in accordance with hotel policies.
- Perform other duties as required.
Requirements:
- Minimum 1 year of experience in a similar position preferred.
- Secondary School Diploma.
- Advanced communication, interpersonal, and customer service skills.
- Technical aptitude.
- Beginner level in the use of MS Office Suite.
- Professional appearance and attitude.
- Bondable.
- Exemplify Coast Hotels' core values and enjoy working in a culture of accountability.
- Able to work a flexible schedule, including evenings, weekends, and some nights.
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