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Customer Service Representative
2 months ago
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Walmart Canada. As an OMNI Customer Fulfillment Associate, you will play a critical role in ensuring the highest level of customer satisfaction and loyalty.
Key Responsibilities- Pick and assemble orders from various temperature areas with great care and quality in mind to achieve timely delivery to customers.
- Pack orders with attention to detail, including distinguishing between similar named products, exact quantity, and correct product codes.
- Ensure that products picked are of the highest quality, with no damaged products and freshest product selection.
- Correctly document and label all orders through interpretation and understanding of documentation, including pick slips, packaging details, and shipping labels.
- Optimize tote fill by packing orders in a space-efficient manner while maintaining product quality standards.
- Balance fulfillment responsibilities with customer interaction and offer service, including supporting issues to resolution.
- Ensure strict adherence to safety and food hygiene standards, including maintaining a clean and hygienic work area, immediate clean-up of spills and debris, and ensuring all totes are clean and void of debris before packing.
- Participate in continuous improvement initiatives by suggesting changes to operational procedures, productivity standards, and efficiencies, customer satisfaction, safety, working conditions, and quality standards.
- Demonstrate flexibility in completing and adjusting to work assignments based on customer requests and meeting daily delivery schedules.
- Minimum rate of pay for this position starts from $17.55. Rate of pay will be determined based on relevant experience.
This role requires working in a fast-paced retail environment with a high level of accuracy and attention to detail. The ideal candidate will be able to work effectively in a team environment and adapt to changing priorities and deadlines.
What We OfferAs a Walmart Canada associate, you will have access to a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) matching program. You will also have opportunities for career growth and development within the company.
