Technical Support Specialist

2 days ago


Kelowna, British Columbia, Canada AECOM ELECTRIC LTD. Full time
About the Role

AECOM ELECTRIC LTD. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities
  • Technical Support: Provide technical support to employees, including troubleshooting, resolving technical issues, and implementing solutions.
  • Training and Development: Develop and deliver training programs to employees on various technical topics, ensuring that they have the necessary skills and knowledge to perform their jobs effectively.
  • Documentation and Communication: Maintain accurate and up-to-date documentation of technical procedures and processes, and communicate technical information to employees in a clear and concise manner.
  • Collaboration and Teamwork: Work collaboratively with other technical support teams to resolve complex technical issues and improve overall technical support services.
  • Continuous Improvement: Continuously evaluate and improve technical support processes and procedures to ensure that they are aligned with the company's goals and objectives.
Requirements
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: Fluency in English.
  • Work Hours: 40 hours per week.


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