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IT Support Specialist

3 months ago

Kelowna, British Columbia, Canada JnB Homecare Services Ltd. Full time
Position Overview

We are seeking a dedicated IT Support Specialist to join our team at JnB Homecare Services Ltd. This is a permanent position that requires a strong commitment to providing exceptional technical support in a healthcare environment.

Key Responsibilities
  • Network Access: Facilitate access to computer networks for staff and ensure seamless connectivity.
  • Performance Reporting: Monitor and report on the performance of computer systems and networks to enhance operational efficiency.
  • User Support: Assist users experiencing technical difficulties, providing timely and effective solutions.
  • Research and Implementation: Consult technical manuals and user guides to identify and implement solutions for various technical issues.
  • Training and Advice: Offer guidance and training to users to help them navigate and resolve identified challenges.
  • Problem Log Maintenance: Collect and organize a log of problems and solutions for reference by other technical support personnel.
  • Application Redesign: Participate in the redesign of applications and software to improve user experience.
  • Equipment Setup: Set up and install equipment for employee use, ensuring proper installation of cables and software.
  • Backup Operations: Conduct web-server backup and recovery operations to safeguard data integrity.
  • Customer Service: Provide outstanding customer service to all users.
Qualifications
  • Education: Bachelor's degree or equivalent experience.
  • Experience: 7 months to less than 1 year in a similar role.
  • Certifications: Microsoft Certified IT Professional (MCITP) and A+ Certification are preferred.
Skills and Competencies
  • Technical Knowledge: Proficient in Android, networking security, servers, multimedia software, and various office applications.
  • Personal Attributes: Strong attention to detail, excellent communication skills, and the ability to work under pressure.
  • Transportation: Must have a valid driver's license and own vehicle, with a willingness to travel as needed.
Work Environment

This role requires the ability to thrive in a fast-paced environment, managing tight deadlines while maintaining a high level of accuracy and efficiency.

Benefits
  • Health Benefits: Comprehensive health care plan, dental plan, vision care benefits, and paramedical services coverage.
  • Financial Benefits: Life insurance and long-term care insurance.
  • Support Programs: Accessibility accommodations and integration support for newcomers, veterans, and diverse groups.