Customer Experience Specialist

1 month ago

Toronto, Ontario, Canada Brand Momentum Full time

Position Summary:

We are seeking detail-oriented and reliable individuals to conduct undercover evaluations of various businesses, including retail stores, restaurants, and service providers. Your feedback will play a crucial role in helping our clients enhance their customer service and operational efficiency.

Key Responsibilities:

  • Visit assigned locations and conduct evaluations as per guidelines.
  • Evaluate customer service, product quality, and overall experience.
  • Observe and report on employee interactions, store cleanliness, product displays, and compliance with company standards.
  • Complete detailed and accurate reports based on your observations within specified deadlines.
  • Maintain confidentiality of assignments and the identity of the companies being evaluated.
  • Provide constructive feedback to improve service standards.

Qualifications:

  • Strong attention to detail and keen observational skills.
  • Excellent written and verbal communication abilities.
  • Ability to work independently and manage time effectively.
  • Flexibility to travel to various locations as required.
  • Reliable access to transportation.
  • Basic computer skills for report submission.
  • Previous experience in customer service or a related field is an asset but not required.

What We Offer:

  • A flexible work schedule with assignments based on your availability.
  • Competitive pay based on assignment complexity and duration.
  • The opportunity to contribute to the improvement of customer service and operational practices.
  • Support and training to ensure success in your role.

Our Culture:

At Brand Momentum, we value integrity, respect, empowerment, commitment, fun, and flexibility. We strive to deliver on our promises with passion and innovation, providing flexibility and value to our clients and employees. We are committed to providing accommodations for people with disabilities and thank all those who apply, however, only selected candidates will be contacted.

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