Customer Experience Specialist
2 months ago
We are seeking a highly skilled Customer Experience Specialist to join our team at CB Canada. As a key member of our organization, you will play a vital role in understanding customer needs, motivations, and emotions to strengthen their experiences across the organization.
Key Responsibilities:- Identify gaps in customer experience metrics and recommend strategies to improve them.
- Analyze customer feedback and satisfaction through various forms of communication, including phone calls and email correspondence.
- Collaborate with internal stakeholders, including sales, marketing, and account management teams, to enhance customer experiences.
- Design marketing and engagement strategies for new products or services.
- Work in a high-volume, fast-paced, strategic environment.
- Strong interpersonal, customer service, and communications skills, including strong listening capabilities.
- Strong business writing skills, including the use of email correspondence.
- Previous experience working in a dealership or in the automotive/leasing industry is a strong asset.
- Collaboration with others is essential, as well as strong project management and problem-solving expertise.
- Great computer skills, including knowledge and experience with customer relationship management software (CRM).
- Ability to interpret and analyze data to enhance the customer experience.
At CB Canada, we are committed to providing exceptional customer service and experiences. If you are a customer service professional who is passionate about delivering outstanding results and making a positive impact, we encourage you to apply for this exciting opportunity.
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Customer Experience Director
3 weeks ago
Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full timeAbout ACCS - ARES Customer Care Solutions GmbHACCS - ARES Customer Care Solutions GmbH is a pioneering digital lender dedicated to simplifying the borrowing process for individuals across Canada. Our user-friendly online platform enables loan applications and approvals to be completed in just a few minutes, making the lending experience more efficient and...
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Customer Experience Specialist
1 month ago
Toronto, Ontario, Canada CB Canada Full timeCustomer Experience SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for understanding customer needs, motivations, and emotions, and applying this knowledge to strengthen customer experiences across the organization.Key Responsibilities:Use...
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Customer Experience Specialist
2 months ago
Toronto, Ontario, Canada CB Canada Full timeCustomer Experience SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for understanding customer needs, motivations, and emotions, and applying this knowledge to strengthen customer experiences across the organization.Key Responsibilities:Use...
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Customer Experience Specialist
4 weeks ago
Toronto, Ontario, Canada CB Canada Full timeCustomer Experience SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for understanding customer needs, motivations, and emotions, and applying this knowledge to strengthen customer experiences across the organization.Key Responsibilities:Use...
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Customer Experience Specialist
4 weeks ago
Toronto, Ontario, Canada CB Canada Full timeCustomer Experience SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for understanding customer needs, motivations, and emotions, and applying this knowledge to strengthen customer experiences across the organization.Key Responsibilities:Use...
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Customer Experience Specialist
2 weeks ago
Toronto, Ontario, Canada CB Canada Full timeJob Summary:We are seeking a highly skilled Customer Experience Specialist to join our team at CB Canada. The ideal candidate will have a strong background in customer service and a passion for delivering exceptional experiences.Key Responsibilities:- Analyze customer feedback and satisfaction to identify areas for improvement- Collaborate with internal...
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Customer Experience Specialist
2 months ago
Toronto, Ontario, Canada CB Canada Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team at CB Canada. As a key member of our organization, you will play a vital role in enhancing customer satisfaction and loyalty.Key ResponsibilitiesConduct thorough analysis of customer feedback and satisfaction to identify areas for improvement.Collaborate with...
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Customer Experience Specialist
2 months ago
Toronto, Ontario, Canada CB Canada Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team at CB Canada. As a key member of our organization, you will play a vital role in enhancing customer satisfaction and loyalty.Key ResponsibilitiesConduct thorough analysis of customer feedback and satisfaction to identify areas for improvement.Collaborate with...
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Customer Experience Specialist
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Toronto, Ontario, Canada AutoTrader Full timeJob Summary We are seeking a highly skilled Customer Experience Specialist to join our team at AutoTrader. The ideal candidate will be responsible for ensuring a seamless customer experience from the moment they hand over from our Sales Team. This role requires a strong understanding of our products and services, as well as excellent communication and...
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Customer Experience Specialist
2 weeks ago
Toronto, Ontario, Canada AutoTrader Full timeJob SummaryAs a Customer Experience Specialist at AutoTrader, you will play a vital role in ensuring a seamless onboarding experience for our clients. This involves conducting welcome calls to discuss client products, providing support with initial product setup, and arranging online training sessions as needed. You will also be responsible for promoting the...
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Customer Experience Specialist
2 weeks ago
Toronto, Ontario, Canada Brand Momentum Full timePosition Summary:We are seeking a detail-oriented and reliable individual to conduct undercover evaluations of various businesses, including retail stores, restaurants, and service providers. As a Customer Experience Specialist, you will play a crucial role in helping our clients enhance their customer service and operational efficiency.Key...
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Customer Experience Specialist
2 weeks ago
Toronto, Ontario, Canada Brand Momentum Full timePosition Overview:We are seeking a detail-oriented and reliable individual to conduct undercover evaluations of various businesses, including retail stores, restaurants, and service providers. As a Customer Experience Specialist, you will play a crucial role in helping our clients enhance their customer service and operational efficiency.Key...
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Transportation Specialist
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Senior Customer Experience System Specialist
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Toronto, Ontario, Canada Northbridge Financial Corporation Full timeCustomer Experience System SpecialistThe Senior Customer Experience System Specialist is responsible for delivering exceptional customer experiences through effective system execution. This role involves testing, user training, and providing expert support post-implementation.This position holds the highest authority for business systems and is accountable...
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Customer Experience Associate
1 month ago
Toronto, Ontario, Canada beBee Professionals Full timeCustomer Care SpecialistWe are seeking a highly skilled and customer-focused Customer Care Specialist to join our team at beBee Professionals in Toronto.The ideal candidate will possess excellent communication and interpersonal skills, with a minimum of two years of customer service experience. They will be responsible for providing top-notch customer...
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Customer Experience Associate
1 month ago
Toronto, Ontario, Canada beBee Professionals Full timeCustomer Care SpecialistWe are seeking a highly skilled and customer-focused Customer Care Specialist to join our team at beBee Professionals in Toronto.The ideal candidate will possess excellent communication and interpersonal skills, with a minimum of two years of customer service experience. They will be responsible for providing top-notch customer...
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Customer Experience Representative
1 month ago
Toronto, Ontario, Canada Sleep Country Full timeJob Title: Customer Experience SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer service through multiple channels, including email, phone, and live chat.Key Responsibilities:Assist customers with inquiries...
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Customer Experience Representative
1 month ago
Toronto, Ontario, Canada Sleep Country Full timeJob Title: Customer Experience SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer service through multiple channels, including email, phone, and live chat.Key Responsibilities:Assist customers with inquiries...
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Customer Experience Ambassador
2 weeks ago
Toronto, Ontario, Canada Nothing Bundt Cakes Full timeBe the Heart of Our BakeryAt Nothing Bundt Cakes, we're looking for a talented Celebration Specialist to join our team. As a key member of our bakery team, you'll play a vital role in creating unforgettable experiences for our guests. Your passion for delivering exceptional customer service will shine through in every interaction, making our guests feel...
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Cleaning Specialist
1 month ago
Toronto, Ontario, Canada ATS CLEANING SPECIALIST Full timeJob DescriptionWe are seeking a skilled Cleaning Specialist to join our team at ATS Cleaning Specialist. As a key member of our facilities maintenance team, you will be responsible for ensuring the cleanliness and organization of our workspaces.ResponsibilitiesProvide exceptional cleaning services to maintain a healthy and safe environmentOperate and...