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Customer Experience Specialist

1 month ago

Toronto, Ontario, Canada AutoTrader Full time
Job Summary
We are seeking a highly skilled Customer Experience Specialist to join our team at AutoTrader. The ideal candidate will be responsible for ensuring a seamless customer experience from the moment they hand over from our Sales Team. This role requires a strong understanding of our products and services, as well as excellent communication and interpersonal skills.

Key Responsibilities
· Conduct Welcome Calls to discuss client products and provide support with initial product setup
· Analyze client accounts in Salesforce to identify areas for improvement
· Collaborate with cross-functional teams to optimize the onboarding process
· Develop and maintain strong customer relationships
· Provide light technical support and training as needed

Requirements
· College diploma and minimum 2-3 years of customer support experience
· Proven results in achieving/exceeding targets and KPIs
· Knowledge of WordPress and automotive industry
· Excellent communication and interpersonal skills

What We Offer
· Competitive salary and annual bonus structure
· 3% CPP matching and multiple forms of income protection
· Discounts to nation-wide gyms and onsite gyms
· Employee and Family Assistance Program and virtual wellness program

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity.