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Technical Support Analyst
3 months ago
Overview of the Technical Support Role
Are you enthusiastic about resolving issues, leveraging technology for effective solutions, and delivering exceptional customer assistance? IO Solutions is in search of a Technical Support Analyst to become an integral part of our Contact Center. In this vital position, you will ensure effective communication and support for our frontline agents and support teams. Take advantage of our Advancement Program to enhance your skills and cultivate a fulfilling career.
What We Provide
- Up to 50% discount on mobile phone plans through our partners
- A diverse and welcoming workplace
- Job security and opportunities for advancement
- A multicultural team that appreciates your input
- Genuine chances for professional growth through our Advancement Program
Key Responsibilities
- Manage access to computer networks
- Oversee computer systems and networks
- Assist users facing technical challenges
- Investigate and apply solutions using technical documentation
- Provide training and guidance to users
- Keep a record of issues and resolutions
- Collaborate on software redesign initiatives
- Supervise members of the technical support team
- Deliver support for business systems and networks
- Prepare equipment for employee utilization
- Conduct Web-server backup operations
Required Qualifications
- Proficiency in English, both verbal and written
- College or CEGEP diploma in a relevant discipline (e.g., Computer Science)
- At least 2 years of experience in technical support
- Legal authorization to work in Canada
- Openness to relocation
Employee Benefits
- Discounts for employees with partner organizations
- A stimulating and challenging work atmosphere
- Opportunities for career progression
