Field Claims Team Leader
4 weeks ago
Overview:
Our esteemed client in the insurance sector is seeking a dynamic Property Claims Manager to enhance their Field operations. In this pivotal role, the Claims Manager will foster an environment that empowers individuals to excel in their roles while cultivating a robust team through the development of employee potential for both current responsibilities and future career paths.
The ideal candidate will engage in effective communication characterized by confidence, curiosity, and collaboration, articulating a clear vision of desired outcomes and the contributions of team members towards achieving these goals.
This position offers a hybrid work model with flexible hours, which may include weekends and after-hours commitments depending on business requirements, such as significant events.
Compensation and Benefits:
This role provides a competitive compensation package, including base salary, bonuses, four weeks of vacation, retirement savings plan, pension, company discounts, flexible benefits, and reimbursement for approved training and development courses. Additionally, a company vehicle will be provided.
Key Responsibilities:
People Management:
- Identify, evaluate, and retain top talent to strengthen our organization.
- Understand and support employee development, facilitating training and career aspirations while managing performance.
- Conduct honest and constructive discussions with team members, establishing clear goals and providing regular, actionable feedback to enhance performance and meet business objectives.
- Lead positively through change initiatives.
- Apply risk management principles effectively.
- Ensure the technical growth of claims file handlers.
- Conduct ride-along inspections to enhance technical skills in estimate writing and identify opportunities for improving customer experiences.
- Create a culture focused on exceptional customer outcomes and advocate for service enhancements.
- Utilize data analytics to assess team and business unit performance, initiating improvement actions as necessary.
- Analyze customer demand to uncover the root causes of inefficiencies within the business unit.
- Engage directly with team members to understand capabilities and performance metrics.
- Make informed decisions based on data, identifying barriers to performance and leveraging insights to enhance overall results and customer journeys.
- Participate in the quality assurance program, ensuring timely and effective training interventions.
- Comprehensively understand and mitigate internal and external claims risks, ensuring compliance with obligations and measuring team performance against these standards.
- Take full accountability for team results and their impact on overall company performance, recognizing the implications of key decisions.
Business and Financial Acumen:
- Clearly communicate the connection between our mission, strategy, commitment, and culture.
- Possess an expert understanding of the claims process while aligning with the strategic direction for claims files.
- Continuously seek innovative ways to enhance customer experiences.
- Maintain a solid grasp of the financial aspects of our claims operations to ensure fiscal strength and year-over-year improvements.
- Ensure the accuracy and integrity of financial data captured in customer systems.
- Report any suspicions of fraud or financial discrepancies in accordance with established procedures.
Innovation:
- Identify opportunities to enhance the customer journey, claims handling processes, and financial outcomes.
- Lead initiatives aimed at driving change within the team and broader business function.
Qualifications:
- CIP or FCIP industry designation.
- University degree or college diploma, or equivalent technical experience in property.
- Over five years of experience in the claims or insurance industry, with a strong focus on property.
- At least two years of experience in a leadership role.
- Experience in performance management and career development.
- Familiarity with call center operations and first notice of loss during catastrophic events.
- Technical expertise in personal and commercial insurance.
- Exceptional verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Aptitude for deriving insights from data to enhance team performance.
- Strong decision-making and problem-solving capabilities.
- Prior experience in writing estimates and assessing building damage.
Demand For HR is an equal opportunity recruiting firm. We celebrate diversity and are committed to creating an inclusive environment for all employees. We appreciate all applicants for their interest in the positions we are recruiting for.
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