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Technical Support Agent/IT Services

2 months ago

Sherwood Park, Alberta, Canada BIS Safety Software Full time
About the Role

BIS Safety Software is a rapidly expanding organization in the safety industry, providing cutting-edge software solutions. We are seeking a highly skilled and dedicated IT Support Specialist to join our team.

Key Responsibilities
  • Provide internal technical assistance to the organization, resolving IT-related issues and collaborating with the team and external IT specialists to maintain the functionality of our IT systems.
  • Identify and communicate technical problems, generating solutions and working with the team to educate them and resolve their technical issues.
  • Configure, install, and update computer systems, network equipment, and peripheral devices.
  • Respond to technical support inquiries from team members and work collaboratively to manage and maintain our in-house technology, including our internal server and routers.
  • Assist in the setup and management of SharePoint and Microsoft 365 for all team members.
  • Work collaboratively to ensure security measures are in place and actively participate in cybersecurity initiatives and SOC audits.
  • Ensure documentation of technical support processes, solutions, and configurations is kept up to date.
  • Manage the tracking of all company technical assets.
Requirements
  • 2+ years of experience working as a Level 2 IT support technician or in a similar role.
  • Excellent working knowledge of computer systems, network and systems administration, databases, and data storage systems.
  • Post-secondary education in an IT-related field is an asset.
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) would be advantageous.
Company Culture

BIS Safety Software values collaboration, organic learning, and the integration of new ideas and best practices. We believe all team members are valuable, and everyone is willing to help accomplish goals.