Technical Support Specialist

3 weeks ago


Sherwood Park, Alberta, Canada Manjit S Gauba Professional Corporation Full time

Job Title: Technical Support Specialist

Job Summary: We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at Manjit S Gauba Professional Corporation. As a Technical Support Specialist, you will be responsible for providing technical assistance to our clients, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Respond to client inquiries and provide technical support via phone, email, or in-person
  • Troubleshoot and resolve technical issues related to computer hardware, software, and network connectivity
  • Collaborate with internal teams to resolve complex technical issues
  • Document and maintain accurate records of client interactions and technical issues
  • Participate in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends

Requirements:

  • College diploma or equivalent in a related field
  • 1-2 years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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