Technical Support Specialist

1 month ago


Sherwood Park, Alberta, Canada Global Studios Inc Full time
Job Summary

We are seeking a skilled Technical Support Specialist to join our team at Global Studios Inc. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our users, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Provide technical support and assistance to users via phone, email, and in-person
  • Troubleshoot and resolve technical issues with computer systems, networks, and software
  • Collaborate with other technical teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base articles
  • Stay up-to-date with the latest technology trends and advancements
Requirements
  • 1-7 months of experience in a technical support role
  • College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year
  • Basic security clearance and criminal record check
  • Ability to work in a fast-paced environment with tight deadlines
  • Excellent communication and problem-solving skills
What We Offer
  • Competitive salary and bonus
  • Group insurance benefits
  • Free parking and on-site amenities
  • Opportunities for professional growth and development


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