Customer Experience Associate

7 days ago

St Catharines, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a Customer Experience Associate to join our team at Scotiabank. As a key member of our Canadian Banking Branch network, you will play a vital role in providing exceptional service to our customers.

Your primary responsibility will be to connect with customers in a relatable way, understanding their needs and delivering tailored solutions. You will be responsible for processing day-to-day transactions, nurturing long-standing relationships, and contributing to the Branch's targets by identifying and fulfilling simple sales opportunities.

Key Responsibilities:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers' needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

Requirements:

  • Proven customer service skills through work or community involvement
  • Ability to assist in a professional, friendly, and efficient manner
  • Availability to work a flexible schedule
  • Comfortable in simple sales situations
  • Strong technical skills and the ability to promote digital and self-service banking options to our customers

What's in it for you?

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You'll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

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