Customer Experience Associate

6 hours ago

St Catharines, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled Customer Experience Associate to join our team at Scotiabank. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional customer service and building strong relationships with our clients.

Key Responsibilities
  • Proactively identify and address customer needs, providing personalized solutions to meet their financial goals.
  • Process day-to-day transactions with accuracy and efficiency, ensuring a seamless customer experience.
  • Nurture long-standing relationships with customers, providing expert advice and guidance on banking products and services.
  • Contribute to the Branch's targets by identifying and fulfilling simple sales opportunities, driving business growth and revenue.
  • Stay up-to-date with the latest technology and banking innovations, sharing knowledge with customers to enhance their banking experience.
Requirements
  • Proven customer service skills, with a strong ability to build rapport and trust with customers.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Flexibility to work a varied schedule, including evenings and weekends.
  • Strong technical skills, with the ability to promote digital and self-service banking options to customers.
What We Offer
  • A rewarding career path with opportunities for professional development and growth.
  • A competitive compensation and benefits package, including a comprehensive training program.
  • A collaborative and inclusive work environment, with a focus on teamwork and customer satisfaction.
  • The opportunity to make a real difference in the lives of our customers and communities.

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