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Customer Experience Associate
2 months ago
We are seeking a Customer Experience Associate to join our team at Scotiabank. As a key member of our Canadian Banking Branch network, you will play a vital role in providing exceptional service to our customers.
Key Responsibilities- Proactively discover and understand customer needs, listening attentively to their requests.
- Process day-to-day transactions with accuracy and efficiency.
- Nurture long-standing relationships with customers, building trust and loyalty.
- Contribute to branch targets by identifying and fulfilling simple sales opportunities.
- Stay up-to-date with technology and share knowledge with customers, introducing them to mobile banking applications and assisting with their banking needs.
- Proven customer service skills, either through work or community involvement.
- Ability to work in a professional, friendly, and efficient manner.
- Flexibility to work a varied schedule.
- Comfortable in simple sales situations.
- Strong technical skills and ability to promote digital and self-service banking options.
- A rewarding career path with diverse opportunities for professional development.
- Internal training to support career growth and enhance skills.
- A competitive compensation and benefits package.
- A collaborative team environment and opportunities for recognition and reward.
