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Customer Experience Associate

2 months ago

St Catharines, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled Customer Experience Associate to join our team at Scotiabank. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers.

Your primary responsibility will be to provide proactive support to our customers, understanding their needs and preferences to offer tailored solutions. You will be responsible for processing day-to-day transactions, nurturing long-standing relationships, and contributing to the Branch's targets by identifying and fulfilling simple sales opportunities.

Key Responsibilities:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers' needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

Requirements:

  • Proven customer service skills through work or community involvement
  • Ability to work in a professional, friendly, and efficient manner
  • Availability to work a flexible schedule
  • Comfortable in simple sales situations
  • Strong technical skills and the ability to promote digital and self-service banking options to our customers

What We Offer:

  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • A competitive compensation and benefits package
  • An organization committed to making a difference in our communities