Housekeeping Supervisor

We are seeking a highly skilled and experienced Housekeeping Supervisor to join our Executive Team at the Sun Peaks Grand Hotel & Conference Centre. As a key member of our housekeeping team, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction.

• Assess and assign tasks to teams for cleaning and inspecting rooms
• Verify and report status and/or discrepancies of rooms
• Monitor payroll reports, work schedules, lost and found program, stock rooms and carts, and designated inventories
• Communicate and coordinate with Maintenance to ensure efficient maintenance and repair of items related to guest rooms and public areas
• Respond to special guest requests in a timely, friendly, and efficient manner
• Maintain familiarity with cleaning equipment and fill out stock requisition counts as necessary
• Oversee teams for Public Space and Guest rooms for efficiency and cleanliness, ensuring public space meets and exceeds guest expectations for the appearance of the hotel
• Conduct department training on a regular basis, providing staff with the skills training to provide value-added service to guests
• Maintain a safety culture within the housekeeping department, ensuring active departmental participation, adherence, and awareness to Hotel and WorkSafe BC standards
• Perform Room Attendant, Public Spaces, and/or Houseperson duties as needed
• Assist in performance evaluations of Housekeeping team members as needed

• 2 years' minimum Housekeeping experience with 1 year of leadership experience in a hotel setting or related industry
• Post-secondary education in hospitality or related discipline preferred
• Highly safety-conscious work ethic encouraging and enforcing correct safety procedures/standards, and ability to recognize and act in emergencies
• Excellent communication skills, both written and verbal, as well as excellent problem-solving abilities
• Physically able to move and/or operate large objects, such as room attendant carts, suite furniture, large bags of linen, vacuum cleaners, and boxes of inventory
• A working knowledge of computer and hotel systems, specifically Opera and Microsoft Office
• Reliable and responsible person with team-based ethics
• Thrives in a fast-paced environment with the ability to multi-task

We are Canada's second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests. Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That's why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you'll get to feel part of our special community right away. You and your wellbeing matter to us; you'll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer.

In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

• Winter/Summer Season Lift, Trail, and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Participation in our RRSP and matching DPSP programs
• Company-supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our 'Pay for Performance' incentive bonus program (after qualifying period), awarded to top performers