Retail Security Operations Supervisor
4 weeks ago
Overview
Paladin Security is dedicated to creating a safer and more welcoming environment. Are you skilled in customer service and adept at managing challenging situations? Your ability to handle significant responsibilities, combined with diverse life experiences and a commitment to excellence, positions you as a strong candidate for our organization. We prioritize hiring exceptional individuals, fostering internal growth, and delivering high-quality service while maintaining a positive atmosphere.
Job Skills / Requirements
The Retail Security Operations Supervisor is tasked with managing security functions at a prominent retail location. This role serves as the primary liaison between on-site security personnel and the security programs manager, ensuring the effective implementation of Paladin's security initiatives. Responsibilities include participating in recruitment interviews, overseeing training and performance evaluations, and managing daily operations, including patrolling and customer engagement.
Wage: $25+/hour
Typical Duties and Responsibilities
- Oversee the daily operations of all Paladin personnel on-site.
- Mentor, coach, and train site staff.
- Enforce disciplinary measures as necessary.
- Communicate regularly with clients and the designated client manager.
- Conduct interviews, screenings, and approvals for site applicants.
- Deliver outstanding customer service and foster effective relationships with clients, tenants, and visitors, setting a positive example for other staff.
- Prepare comprehensive reports, including incident, emergency, liability, and daily activity reports.
- Monitor for and report irregularities, such as security breaches and safety hazards, and coordinate with emergency responders as needed.
- Maintain team morale through effective communication.
- Provide first aid and medical assistance when necessary.
- Conduct regular foot patrols to ensure the security of personnel, facilities, and equipment.
- Utilize two-way radios and computer applications for site communication.
- Manage crowd control and address trespassing issues.
- Uphold the Paladin Occupational Health and Safety program on-site, including risk assessments and first aid records.
- Take ownership of the overall success of the site during operational hours.
Core Competencies
- Strong leadership, interpersonal, and communication skills.
- Excellent customer service abilities.
- Comprehensive knowledge of non-violent crisis intervention and de-escalation techniques.
- Keen observational skills.
- Capacity to make prompt decisions while remaining composed in emergency situations with minimal supervision.
Job Requirements
- Minimum of 3 years of security experience or 1 year in a supervisory capacity.
- Valid security license.
- Valid OFA 1 or higher certification.
- Proficient verbal and written communication skills in English.
- Physical fitness to walk for extended periods.
- Ability to perform well under pressure and with limited oversight.
- High level of maturity and professionalism.
Education Requirements
- High School Diploma/GED
- Associate's Degree
- Bachelor's Degree
Certification Requirements
- Valid BC Security License
- OFA I Certification
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