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Retail Operations Supervisor

3 months ago

Nanaimo, British Columbia, Canada Uplands Convenience Store Full time
Position Overview

The Retail Operations Supervisor at Uplands Convenience Store plays a crucial role in ensuring the smooth functioning of daily store activities. This position involves overseeing staff and managing various operational tasks to enhance customer satisfaction and drive sales.

Key Responsibilities
  • Staff Supervision: Lead and mentor a team of employees, including apprentices and volunteers, ensuring they perform their duties effectively.
  • Task Assignment: Allocate responsibilities to sales associates based on store needs and individual strengths.
  • Recruitment and Training: Facilitate the hiring process and provide training to new staff members to maintain high service standards.
  • Financial Transactions: Authorize payments and manage cash flow efficiently.
  • Inventory Management: Order merchandise and oversee inventory levels to ensure product availability.
  • Returns Processing: Manage the return of merchandise in accordance with store policies.
  • Scheduling: Create and maintain work schedules to optimize staff coverage.
  • Sales Engagement: Actively participate in selling merchandise and enhancing the customer shopping experience.
  • Reporting: Prepare detailed reports on sales performance, inventory, and personnel issues.
  • Issue Resolution: Address customer inquiries, complaints, and supply chain challenges promptly.
  • Inventory Organization: Ensure that stock is organized and easily accessible.
  • Team Coordination: Supervise and coordinate the activities of all store personnel.
Work Environment

This role operates in a fast-paced environment with tight deadlines. Attention to detail is essential to maintain high operational standards.

Qualifications
  • Education: Secondary (high) school graduation certificate is required.
  • Experience: A minimum of 1 year to less than 2 years in a supervisory role within a retail setting.
Personal Attributes
  • Client Focus: Strong commitment to customer service.
  • Organizational Skills: Ability to manage multiple tasks efficiently.
  • Team Player: Collaborate effectively with colleagues to achieve store goals.
Employment Details
  • Job Type: Permanent
  • Language of Work: English
  • Work Hours: 30 to 40 hours per week