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Technical Support Analyst

3 months ago

Mississauga, Ontario, Canada XIT SOLUTIONS CANADA INC. Full time
Position Overview

Company: XIT SOLUTIONS CANADA INC.

Education: Bachelor's degree required.

Experience: 1 to 2 years in a similar role.

Key Responsibilities
  • Assist users facing challenges with their computer systems.
  • Utilize user manuals, technical documentation, and other resources to investigate and implement effective solutions.
  • Offer guidance and training to users based on identified issues.
  • Maintain a comprehensive log of problems and solutions for reference by fellow technical support analysts.
  • Oversee the activities of other technical support personnel within the team.
  • Deliver support for business systems, networks, and Internet-related issues as they arise.
  • Diagnose and resolve technical challenges efficiently.
Qualifications
  • Legally authorized to work in Canada.
  • Work Term: Permanent position.
  • Work Language: English.
  • Hours: 35 to 40 hours per week.