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Technical Support Analyst
2 months ago
We are seeking a highly skilled Technical Support Analyst to join our team at I Time Inc. The successful candidate will be responsible for providing technical support to our users, troubleshooting issues, and ensuring the smooth operation of our computer systems and networks.
Key Responsibilities:- Provide technical support to users via phone, email, or in-person
- Troubleshoot and resolve technical issues with computer systems, networks, and software
- Collaborate with other teams to identify and implement solutions to technical problems
- Document and maintain a problems and solutions log for future reference
- Stay up-to-date with the latest technology trends and advancements
- 1-2 years of experience in a technical support role
- Strong knowledge of computer systems, networks, and software
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment with tight deadlines
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
If you are a motivated and detail-oriented individual with a passion for technology, please submit your application, including your resume and a cover letter, to [insert contact information].