Bilingual Customer Service Representative

4 weeks ago


Dieppe, Canada The Toronto-Dominion Bank (Canada) Full time

About the Role

We're seeking a highly skilled and customer-focused individual to join our Contact Centre Team as a Bilingual Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities

  • Provide personalized support to customers through phone, email, and chat, ensuring a positive and seamless experience.
  • Resolve customer complaints and concerns in a fair and timely manner, escalating issues as necessary.
  • Stay up-to-date on TD's products and services, using this knowledge to offer tailored solutions to customers.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Participate in ongoing training and development to enhance skills and knowledge.

Requirements

  • Bilingual (French and English) language proficiency.
  • High school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and analytical skills.

What We Offer

As a valued member of our team, you will have access to a comprehensive benefits package, including health and wellness programs, retirement savings plan, and opportunities for career growth and development.

Language Requirement

This position requires proficiency in a language other than French to support customers, employees, or markets located outside the province of Quebec or who require services in a language other than French.



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