Bilingual Customer Service Representative
4 weeks ago
About the Role
We're seeking a highly skilled and customer-focused individual to join our Contact Centre Team as a Bilingual Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients, resolving their inquiries and concerns in a timely and professional manner.
Key Responsibilities
- Provide personalized support to customers through phone, email, and chat, ensuring a positive and seamless experience.
- Resolve customer complaints and concerns in a fair and timely manner, escalating issues as necessary.
- Stay up-to-date on TD's products and services, using this knowledge to offer tailored solutions to customers.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Participate in ongoing training and development to enhance skills and knowledge.
Requirements
- Bilingual (French and English) language proficiency.
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong problem-solving and analytical skills.
What We Offer
As a valued member of our team, you will have access to a comprehensive benefits package, including health and wellness programs, retirement savings plan, and opportunities for career growth and development.
Language Requirement
This position requires proficiency in a language other than French to support customers, employees, or markets located outside the province of Quebec or who require services in a language other than French.
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