Bilingual Customer Service Representative

4 weeks ago


Dieppe, Canada Intact Financial Corporation Full time

We're seeking a skilled Bilingual Customer Service Representative to join our growing team. Key responsibilities will include responding to emergency calls from insureds, opening auto and home claims files as needed, and documenting incoming requests in accordance with established standards and procedures.



About the Role


  • Provide exceptional customer service and support to insureds in both French and English
  • Respond to emergency calls and open claims files as needed
  • Document incoming requests and ensure accurate and timely resolution
  • Collaborate with internal teams to resolve complex claims and customer issues
  • Stay up-to-date on company policies and procedures to provide excellent customer service


What You Bring to the Table:


  • Excellent communication and customer service skills in both French and English
  • University degree or equivalent experience in a related field
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and problem-solving skills to resolve complex claims and customer issues
  • Proficiency in computer systems and software applications
  • Ability to work independently and as part of a team to achieve goals and objectives


What We Offer:


  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and inclusive work environment
  • Flexible work arrangements to support work-life balance
  • Access to training and development programs to enhance skills and knowledge
  • A comprehensive employee recognition and rewards program
  • A commitment to diversity, equity, and inclusion


We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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